• What did I pay for if your back up restoration fails? And then you have the nerve to tell me you’ll get back to me within 24 hours!!


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  • Plugin Support MadHatter


    Hello, there.

    We definitely want to look into this for you to find out what has happened and how we can help!

    Could you share your site’s URL (domain) here, so we can have a look?

    If you want it to remain private, you can also contact us via this form here.


    Thread Starter spitfiresearch



    Bob from Jetpack emailed me last night and I have responded to him. I managed to restore the site myself by pushing a Staging copy back into Production and adjusting things from there.

    As I said to Bob, my biggest issue was the fact that the automated response from Jetpack said someone would be in touch with 24 hours. That’s the last thing someone wants to read when their website has gone down. Little guys like us with no IT support, rely on big guys like Jetpack to keep things going. So for a backup to fail, it’s a big deal.

    Thanks for responding to me.

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