Title: ? about 2000 limit & other question Last modified: August 31, 2016 --- # ? about 2000 limit & other question * Resolved [Firelight](https://wordpress.org/support/users/mdc2957/) * (@mdc2957) * [10 years, 1 month ago](https://wordpress.org/support/topic/about-2000-limit/) * From your site: * > For example: if you have 2,000 confirmed MailPoet subscribers and 2 confirmed > WordPress users, your total subscriber count will be 2,002. * Does this mean that when someone registers on my wordpress site, they are automatically counted as a subscriber, even if they don’t intentionally subscribe to a list? * Also, if a wordpress user subscribes to a list, does he count twice (once in one list, and once in the wordpress users list)? ————- Other question: This appears to be an Amazon SES error but it makes no sense. When I try to send a newsletter preview to an email address, I get this: * > An error occurred. Show more details. > Error Sending Message 5 Minute User > Guide to xxxxx | DATA not accepted from server 554 Message rejected: Email > address is not verified. * Yet, my Amazon SES stuff is working fine when I go to Settings, Send with, and send a test email to the same address, it sends fine and I get the “Yup, it works. You can start blasting away emails to the moon.” email. So the question is, why does it work on that screen, but not the send preview newsletter screen? * [https://wordpress.org/plugins/wysija-newsletters/](https://wordpress.org/plugins/wysija-newsletters/) Viewing 9 replies - 1 through 9 (of 9 total) * [Bubbles](https://wordpress.org/support/users/ciaobellaz/) * (@ciaobellaz) * [10 years, 1 month ago](https://wordpress.org/support/topic/about-2000-limit/#post-7239543) * > Does this mean that when someone registers on my wordpress site, they are automatically > counted as a subscriber, even if they don’t intentionally subscribe to a list? * I don’t think you actually care if they are “counted” as a subscriber; the way I read it, you are wondering if they are going to get your newsletters, even though the didn’t subscribe, yes? * In my other post to you, I mentioned a “Bonus List” — when you go to send your first newsletter, you’ll see it in the Send To List options. You’ll be able to choose to send your newsletter to everybody subscribed to Category 1, everybody subscribed to Category 2, everybody subscribed to Category 3, and/or everybody who is signed up as a WordPress User. The “and/or” is important. You can choose Category 1 and Category 3 or Category 2 and WordPress Users. Entirely in your control. So, no, those who sign up as WP Users will not automatically be emailed. * > Also, if a wordpress user subscribes to a list, does he count twice (once in > one list, and once in the wordpress users list)? * I don’t know. It seems, as thoughtfully written as the plugin is, that it would NOT send multiple times to the same email, but I haven’t confirmed this. * That said, if you don’t ever send to your WP Users, then this isn’t a problem for you. * If you ARE going to send to your WP Users, then I suggest you sign up as a Subscriber to Category 1 using the same email address as you use for your WP login/user account and create a test newsletter, send it to Category 1 List and WP Users List, and see what happens. * Okay … as I’m typing this, I realize this is a really good question, and I need to know how that works too. I did it, and it did NOT send two emails to the email address that was both on a list and used for a WP subscriber account. You should test it for your site, to be sure. * > Also, if a wordpress user subscribes to a list, does he count twice (once in > one list, and once in the wordpress users list)? * “Count” where? And why does it matter (just curious)? * If you got the 2000/20002 info from the MailPoet website, then I say the WP subscriber counts once. And that, by the way, seems to be a way around the 2000 subscriber cap, although that doesn’t really matter to me. I’ll go pro when I get that big!! * > An error occurred. Show more details. > Error Sending Message 5 Minute User > Guide to xxxxx | DATA not accepted from server 554 Message rejected: Email > address is not verified. * Error 554 is an email authentication error. I would try changing the email settings in the Settings of MailPoet and see if you can get that to clear. * Thread Starter [Firelight](https://wordpress.org/support/users/mdc2957/) * (@mdc2957) * [10 years, 1 month ago](https://wordpress.org/support/topic/about-2000-limit/#post-7239547) * Well, yes I am concerned about the count because I’m migrating a previous site to wordpress. I have many registered users, but not all of them are subscribed to my mailing list. So I’m saying, it doesn’t make sense if wordpress users are counted toward the 2000 cap, if they are not subscribed to any mailing list. * The email settings are all correct. I’m using Amazon SES and I’ve tested that it’s all configured correctly. * Thread Starter [Firelight](https://wordpress.org/support/users/mdc2957/) * (@mdc2957) * [10 years, 1 month ago](https://wordpress.org/support/topic/about-2000-limit/#post-7239549) * But did you read the part where the test email works in the mail settings screen, but it doesn’t work when trying to send a test email of a newsletter. Makes no sense…… * [Bubbles](https://wordpress.org/support/users/ciaobellaz/) * (@ciaobellaz) * [10 years, 1 month ago](https://wordpress.org/support/topic/about-2000-limit/#post-7239550) * > Well, yes I am concerned about the count because I’m migrating a previous site > to wordpress. I have many registered users, but not all of them are subscribed > to my mailing list. So I’m saying, it doesn’t make sense if wordpress users > are counted toward the 2000 cap, if they are not subscribed to any mailing > list. * Actually, I think they should count toward the cap — the cap is 2000 people to get my newsletters. Where they come from doesn’t matter. If they are on a MP list, I would think they would count. * To remove WP Users from your **subscriber count** (not WP), I would think you could go to the WP Users List and unsubscribe them. That shouldn’t remove them from being Users; it should remove them from being on that List only. (Note that I haven’t tried it, so I would test with a fake login before doing this to a big batch of users.) * If the cap matters, then that’s the only way I see that working for you. * > But did you read the part where the test email works in the mail settings screen, > but it doesn’t work when trying to send a test email of a newsletter. Makes > no sense…… * Yes, I saw that. I suggest trying different settings anyway. I don’t know all of the inner workings of either the plugin or most mail servers. I’ve found ( often, I’m afraid), that a setting which doesn’t logically make sense to me works. I figure it’s always worth a try. * Again, 554 is an authentication error. Is it possible you have one email address in one area of settings and another in a different area? I haven’t tested sending newsletters extensively. I’m stick stuck on subscriber links to push this little plugin a little harder than it wants to be pushed. :\ * Thread Starter [Firelight](https://wordpress.org/support/users/mdc2957/) * (@mdc2957) * [10 years, 1 month ago](https://wordpress.org/support/topic/about-2000-limit/#post-7239552) * Doesn’t seem like WP users who are not subscribed to any newsletters should count towards the cap because those users aren’t getting used by the plugin. I’m sure I’ll go to the pro version if nothing else for the tech support; save a lot of time by not having to try and figure out problems. * Thread Starter [Firelight](https://wordpress.org/support/users/mdc2957/) * (@mdc2957) * [10 years, 1 month ago](https://wordpress.org/support/topic/about-2000-limit/#post-7239587) * I figured out the problem. Well not really but I figured out how to make it go away. I was trying to send a preview of the 5 minute sample newsletter that comes with mailpoet. When I created my own newsletter, the preview sent just fine. * [Wysija](https://wordpress.org/support/users/wysija/) * (@wysija) * [10 years ago](https://wordpress.org/support/topic/about-2000-limit/#post-7239607) * > Does this mean that when someone registers on my wordpress site, they are automatically > counted as a subscriber, even if they don’t intentionally subscribe to a list? * MailPoet counts the total of subscribers that are _subscribed_. A WordPress user who is unsubscribed will not count. * > Also, if a wordpress user subscribes to a list, does he count twice (once in > one list, and once in the wordpress users list)? * We’re only counting unique subscribers, and we ignore lists. * Good to hear you figured out the issue with Amazon SES! * Thread Starter [Firelight](https://wordpress.org/support/users/mdc2957/) * (@mdc2957) * [10 years ago](https://wordpress.org/support/topic/about-2000-limit/#post-7239609) * I see, so I could have 3000 wordpress users, but only 1000 subscribed to a mailing list. For some reason, I thought that everyone that registered on the site is automatically a subscriber. * The SES issue wasn’t an issue at all. For some reason, it would not let me send a preview of the tutorial newsletter that comes with mailpoet. When I created my own newsletter from scratch, then it let me send the preview. * [Wysija](https://wordpress.org/support/users/wysija/) * (@wysija) * [10 years ago](https://wordpress.org/support/topic/about-2000-limit/#post-7239611) * > For some reason, I thought that everyone that registered on the site is automatically > a subscriber. * They are indeed. But they can mark themselves as “unsubscribed”! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘? about 2000 limit & other question’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wysija-newsletters_ffddcc.svg) * [MailPoet Newsletters (Previous)](https://wordpress.org/plugins/wysija-newsletters/) * [Support Threads](https://wordpress.org/support/plugin/wysija-newsletters/) * [Active Topics](https://wordpress.org/support/plugin/wysija-newsletters/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wysija-newsletters/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wysija-newsletters/reviews/) ## Tags * [limit](https://wordpress.org/support/topic-tag/limit/) * [subscribers](https://wordpress.org/support/topic-tag/subscribers/) * 9 replies * 3 participants * Last reply from: [Wysija](https://wordpress.org/support/users/wysija/) * Last activity: [10 years ago](https://wordpress.org/support/topic/about-2000-limit/#post-7239611) * Status: resolved