Support » Plugin: Ziggeo » able to disable pause button during recording?

  • Resolved beachcalsix


    Hi, I just upgraded and sent a support ticket but thought I’d submit my question here as well in case anyone knew if this is possible.

    I’m having 2 main issues. The main issues are with mobile video submissions which are the most important as they are easier to access for most users.

    1. On mobile pages, the video recorder is not showing up at all.
    -On a desktop, the recorder shows up and works well, but for some reason has disappeared on mobile. It worked the first day, but no longer shows

    Screenshot: Desktop, 2 video recorders both show up

    mobile page, 2 video recorders missing. Blank

    2. When the mobile recorder does work, I need both front and back recorders to work and the pause button to be disabled.
    -Recordings will be short, up to 1 minute. Is it possible to have the pause button disabled as it’s not wanted for this specific camera?

    screenshot from mobile ziggeo recorder demo: can we remove/disable pause button?

    Thanks for any help and tips provided! I really like how ziggeo integrates with gravity forms and would love to stay with you guys!


    • This topic was modified 2 years, 4 months ago by beachcalsix.
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  • Plugin Author BaneD


    Hi Jim,

    It is always best to either go through support tickets or through here. We are happy to assist through either channel, just let us know what you prefer.

    I found your ticket and I see that you added more details here, however there you have shared the website.

    Since we might need to share the same details, I would suggest that we continue there and then we can just follow up in the end here with the details that could help out others as well.

    I am going to be following up on your ticket shortly.


    Thread Starter beachcalsix


    ok great, I thought maybe someone else might have had this issue as well and could chip in. But if there’s a resolution, I’ll definitely post here for others!

    Thread Starter beachcalsix


    I just wanted to update before marking as resolved. Ziggeo support reached out to me and over the past 2 weeks solved my problem! It was a bit complicated so I won’t write too much but it had to do with some major theme/plugin issues in my site blocking the camera from loading. Definitely reach out to their support team if you have questions, they are great! Great support, great plugin!

    Plugin Author BaneD


    Happy to have been able to help you sort it all out 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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