Support » Plugin: Mailchimp for WooCommerce » Abandoned Cart Error causes order to be cancelled

  • Resolved theghall

    (@theghall)


    We noticed we were getting PayPal payments for our website, but no corresponding order email. We looked at our orders and noticed several canceled orders for which we had received payments. I looked in the logs and this is what I see:

    
    2018-09-10T20:51:41+00:00 ERROR abandoned_cart.error :: email: [** redacted **] :: attempting product update :: A campaign with the provided ID does not exist in the account for this list.
    2018-09-10T20:51:42+00:00 ERROR abandoned_cart.error :: A campaign with the provided ID does not exist in the account for this list. on 1460 in /home/[** redacted **]/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php
    
    **********************************
    WordPress environment
    Home URL:		https://www.jennyhalldesign.com
    Site URL:		https://www.jennyhalldesign.com
    WooCommerce version:		3.4.5
    Log directory writable:		 /home/[** redacted **]/public_html/wp-content/uploads/wc-logs/
    WordPress version:		4.9.8
    WordPress multisite:		–
    WordPress memory limit:		768 MB
    WordPress debug mode:		–
    WordPress cron:		–
    Language:		en_US
    External object cache:		–
    Server environment
    Server info:		Apache
    PHP version:		7.0.31 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP post max size:		128 MB
    PHP time limit:		120
    PHP max input vars:		3000
    cURL version:		7.59.0, OpenSSL/1.0.2k
    SUHOSIN installed:		–
    MySQL version:		5.6.40-84.0-log
    Max upload size:		128 MB
    Default timezone is UTC:		
    fsockopen/cURL:		
    SoapClient:		
    DOMDocument:		
    GZip:		
    Multibyte string:		
    Remote post:		
    Remote get:		
    Database
    WooCommerce database version:		3.4.5
    Database prefix	 	wp_
    Total Database Size	 	82.16MB
    Database Data Size	 	73.65MB
    Database Index Size	 	8.51MB
    wp_woocommerce_sessions	 	Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_api_keys	 	Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies	 	Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_downloadable_product_permissions	 	Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_order_items	 	Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_order_itemmeta	 	Data: 0.08MB + Index: 0.06MB
    wp_woocommerce_tax_rates	 	Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_tax_rate_locations	 	Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zones	 	Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations	 	Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zone_methods	 	Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens	 	Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta	 	Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_log	 	Data: 0.02MB + Index: 0.02MB
    wp_bwg_album	 	Data: 0.02MB + Index: 0.00MB
    wp_bwg_album_gallery	 	Data: 0.02MB + Index: 0.00MB
    wp_bwg_gallery	 	Data: 0.02MB + Index: 0.00MB
    wp_bwg_image	 	Data: 0.23MB + Index: 0.00MB
    wp_bwg_image_comment	 	Data: 0.02MB + Index: 0.00MB
    wp_bwg_image_rate	 	Data: 0.02MB + Index: 0.00MB
    wp_bwg_image_tag	 	Data: 0.02MB + Index: 0.00MB
    wp_bwg_option	 	Data: 0.02MB + Index: 0.00MB
    wp_bwg_shortcode	 	Data: 0.05MB + Index: 0.00MB
    wp_bwg_theme	 	Data: 0.05MB + Index: 0.00MB
    wp_cn_social_icon	 	Data: 0.02MB + Index: 0.00MB
    wp_commentmeta	 	Data: 0.09MB + Index: 0.03MB
    wp_comments	 	Data: 1.52MB + Index: 0.70MB
    wp_duplicator_packages	 	Data: 0.02MB + Index: 0.02MB
    wp_ewwwio_images	 	Data: 3.52MB + Index: 1.89MB
    wp_failed_jobs	 	Data: 0.02MB + Index: 0.00MB
    wp_links	 	Data: 0.02MB + Index: 0.02MB
    wp_mailchimp_carts	 	Data: 0.02MB + Index: 0.00MB
    wp_nxs_log	 	Data: 0.08MB + Index: 0.00MB
    wp_nxs_query	 	Data: 0.02MB + Index: 0.00MB
    wp_options	 	Data: 4.20MB + Index: 0.08MB
    wp_postmeta	 	Data: 13.52MB + Index: 3.83MB
    wp_posts	 	Data: 47.52MB + Index: 0.55MB
    wp_queue	 	Data: 0.02MB + Index: 0.00MB
    wp_termmeta	 	Data: 0.02MB + Index: 0.03MB
    wp_terms	 	Data: 0.17MB + Index: 0.19MB
    wp_term_relationships	 	Data: 0.30MB + Index: 0.17MB
    wp_term_taxonomy	 	Data: 0.16MB + Index: 0.17MB
    wp_usermeta	 	Data: 0.02MB + Index: 0.03MB
    wp_users	 	Data: 0.02MB + Index: 0.05MB
    wp_wc_download_log	 	Data: 0.02MB + Index: 0.03MB
    wp_wc_webhooks	 	Data: 0.02MB + Index: 0.02MB
    wp_wpmm_subscribers	 	Data: 0.02MB + Index: 0.00MB
    wp_yoast_seo_links	 	Data: 1.45MB + Index: 0.27MB
    wp_yoast_seo_meta	 	Data: 0.05MB + Index: 0.00MB
    Post Type Counts
    al_product	 	8
    attachment	 	5628
    bwg_gallery	 	3
    bwg_share	 	1
    cycloneslider	 	6
    emd_video	 	2
    jp_img_sitemap	 	6
    jp_img_sitemap_index	 	2
    jp_sitemap	 	2
    jp_sitemap_master	 	2
    jp_vid_sitemap	 	2
    mc4wp-form	 	2
    nav_menu_item	 	28
    oembed_cache	 	14
    page	 	33
    post	 	848
    product	 	141
    revision	 	2617
    shop_coupon	 	2
    shop_order	 	70
    wbvideo	 	1
    widget_content	 	1
    wpephpcompat_jobs	 	8
    wpsc_cart_orders	 	10
    Security
    Secure connection (HTTPS):		
    Hide errors from visitors		
    Active plugins (24)
    VaultPress	 	by Automattic – 1.9.6
    Black Studio TinyMCE Widget	 	by Black Studio – 2.6.2
    Cloudflare	 	by John Wineman, Furkan Yilmaz, Junade Ali (Cloudflare Team) – 3.3.2
    Cookie Notice	 	by dFactory – 1.2.44
    Cyclone Slider	 	by Nico Amarilla – 3.2.0
    Duplicator	 	by Snap Creek – 1.2.42
    Easy Google Analytics	 	by Gary Hall – 2.0.0
    Easy Privy	 	by Gary Hall – 2.0.0
    Easy Social Icons	 	by cybernetikz – 3.0.5
    EWWW Image Optimizer	 	by Shane Bishop – 4.3.2
    Heartbeat Control	 	by Jeff Matson – 1.2.5
    Jetpack by WordPress.com	 	by Automattic – 6.5
    MailChimp for WooCommerce	 	by MailChimp – 2.1.9 – Not tested with the active version of WooCommerce
    MailChimp for WordPress	 	by ibericode – 4.2.4
    PDF & Print by BestWebSoft	 	by BestWebSoft – 2.0.2
    Photo Gallery	 	by Photo Gallery Team – 1.5.2
    Pinterest Pin It Button On Image Hover And After Post & Page Content	 	by Weblizar – 2.6.4
    Sassy Social Share	 	by Team Heateor – 3.2.5
    SG Optimizer	 	by SiteGround – 4.0.7
    SSL Insecure Content Fixer	 	by WebAware – 2.7.0
    WooCommerce	 	by Automattic – 3.4.5
    Yoast SEO	 	by Team Yoast – 8.1.2
    WP Crontrol	 	by John Blackbourn & contributors – 1.6.2
    WP Maintenance Mode	 	by Designmodo – 2.2.1
    Settings
    API enabled:		
    Force SSL:		
    Currency		USD ($)
    Currency position		left
    Thousand separator		,
    Decimal separator		.
    Number of decimals		2
    Taxonomies: Product types		external (external), grouped (grouped), simple (simple), variable (variable)
    Taxonomies: Product visibility		exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
    WooCommerce pages
    Shop base:		#448 - /shop/
    Cart:		#4307 - /cart/
    Checkout:		#4309 - /checkout/
    My account:		 Page not set
    Terms and conditions:		 Page not set
    Theme
    Name:		Cohen - Custom
    Version:		5.1.1
    Author URL:		http://ithemes.com/
    Child theme:		
    Parent theme name:		Cohen
    Parent theme version:		5.1.1
    Parent theme author URL:		http://ithemes.com/
    WooCommerce support:		
    Templates
    Overrides	 	Builder-Cohen-Custom/woocommerce/emails/email-downloads.php
    
    • This topic was modified 2 years, 5 months ago by Jan Dembowski.
    • This topic was modified 2 years, 5 months ago by Jan Dembowski. Reason: Fixed formatting

    The page I need help with: [log in to see the link]

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