Support » Plugin: Mailchimp for WooCommerce » Abandoned Cart Error causes order to be cancelled

  • Resolved theghall


    We noticed we were getting PayPal payments for our website, but no corresponding order email. We looked at our orders and noticed several canceled orders for which we had received payments. I looked in the logs and this is what I see:

    2018-09-10T20:51:41+00:00 ERROR abandoned_cart.error :: email: [** redacted **] :: attempting product update :: A campaign with the provided ID does not exist in the account for this list.
    2018-09-10T20:51:42+00:00 ERROR abandoned_cart.error :: A campaign with the provided ID does not exist in the account for this list. on 1460 in /home/[** redacted **]/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php
    WordPress environment
    Home URL:
    Site URL:
    WooCommerce version:		3.4.5
    Log directory writable:		 /home/[** redacted **]/public_html/wp-content/uploads/wc-logs/
    WordPress version:		4.9.8
    WordPress multisite:		–
    WordPress memory limit:		768 MB
    WordPress debug mode:		–
    WordPress cron:		–
    Language:		en_US
    External object cache:		–
    Server environment
    Server info:		Apache
    PHP version:		7.0.31 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP post max size:		128 MB
    PHP time limit:		120
    PHP max input vars:		3000
    cURL version:		7.59.0, OpenSSL/1.0.2k
    SUHOSIN installed:		–
    MySQL version:		5.6.40-84.0-log
    Max upload size:		128 MB
    Default timezone is UTC:		
    Multibyte string:		
    Remote post:		
    Remote get:		
    WooCommerce database version:		3.4.5
    Database prefix	 	wp_
    Total Database Size	 	82.16MB
    Database Data Size	 	73.65MB
    Database Index Size	 	8.51MB
    wp_woocommerce_sessions	 	Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_api_keys	 	Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies	 	Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_downloadable_product_permissions	 	Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_order_items	 	Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_order_itemmeta	 	Data: 0.08MB + Index: 0.06MB
    wp_woocommerce_tax_rates	 	Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_tax_rate_locations	 	Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zones	 	Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations	 	Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zone_methods	 	Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens	 	Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta	 	Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_log	 	Data: 0.02MB + Index: 0.02MB
    wp_bwg_album	 	Data: 0.02MB + Index: 0.00MB
    wp_bwg_album_gallery	 	Data: 0.02MB + Index: 0.00MB
    wp_bwg_gallery	 	Data: 0.02MB + Index: 0.00MB
    wp_bwg_image	 	Data: 0.23MB + Index: 0.00MB
    wp_bwg_image_comment	 	Data: 0.02MB + Index: 0.00MB
    wp_bwg_image_rate	 	Data: 0.02MB + Index: 0.00MB
    wp_bwg_image_tag	 	Data: 0.02MB + Index: 0.00MB
    wp_bwg_option	 	Data: 0.02MB + Index: 0.00MB
    wp_bwg_shortcode	 	Data: 0.05MB + Index: 0.00MB
    wp_bwg_theme	 	Data: 0.05MB + Index: 0.00MB
    wp_cn_social_icon	 	Data: 0.02MB + Index: 0.00MB
    wp_commentmeta	 	Data: 0.09MB + Index: 0.03MB
    wp_comments	 	Data: 1.52MB + Index: 0.70MB
    wp_duplicator_packages	 	Data: 0.02MB + Index: 0.02MB
    wp_ewwwio_images	 	Data: 3.52MB + Index: 1.89MB
    wp_failed_jobs	 	Data: 0.02MB + Index: 0.00MB
    wp_links	 	Data: 0.02MB + Index: 0.02MB
    wp_mailchimp_carts	 	Data: 0.02MB + Index: 0.00MB
    wp_nxs_log	 	Data: 0.08MB + Index: 0.00MB
    wp_nxs_query	 	Data: 0.02MB + Index: 0.00MB
    wp_options	 	Data: 4.20MB + Index: 0.08MB
    wp_postmeta	 	Data: 13.52MB + Index: 3.83MB
    wp_posts	 	Data: 47.52MB + Index: 0.55MB
    wp_queue	 	Data: 0.02MB + Index: 0.00MB
    wp_termmeta	 	Data: 0.02MB + Index: 0.03MB
    wp_terms	 	Data: 0.17MB + Index: 0.19MB
    wp_term_relationships	 	Data: 0.30MB + Index: 0.17MB
    wp_term_taxonomy	 	Data: 0.16MB + Index: 0.17MB
    wp_usermeta	 	Data: 0.02MB + Index: 0.03MB
    wp_users	 	Data: 0.02MB + Index: 0.05MB
    wp_wc_download_log	 	Data: 0.02MB + Index: 0.03MB
    wp_wc_webhooks	 	Data: 0.02MB + Index: 0.02MB
    wp_wpmm_subscribers	 	Data: 0.02MB + Index: 0.00MB
    wp_yoast_seo_links	 	Data: 1.45MB + Index: 0.27MB
    wp_yoast_seo_meta	 	Data: 0.05MB + Index: 0.00MB
    Post Type Counts
    al_product	 	8
    attachment	 	5628
    bwg_gallery	 	3
    bwg_share	 	1
    cycloneslider	 	6
    emd_video	 	2
    jp_img_sitemap	 	6
    jp_img_sitemap_index	 	2
    jp_sitemap	 	2
    jp_sitemap_master	 	2
    jp_vid_sitemap	 	2
    mc4wp-form	 	2
    nav_menu_item	 	28
    oembed_cache	 	14
    page	 	33
    post	 	848
    product	 	141
    revision	 	2617
    shop_coupon	 	2
    shop_order	 	70
    wbvideo	 	1
    widget_content	 	1
    wpephpcompat_jobs	 	8
    wpsc_cart_orders	 	10
    Secure connection (HTTPS):		
    Hide errors from visitors		
    Active plugins (24)
    VaultPress	 	by Automattic – 1.9.6
    Black Studio TinyMCE Widget	 	by Black Studio – 2.6.2
    Cloudflare	 	by John Wineman, Furkan Yilmaz, Junade Ali (Cloudflare Team) – 3.3.2
    Cookie Notice	 	by dFactory – 1.2.44
    Cyclone Slider	 	by Nico Amarilla – 3.2.0
    Duplicator	 	by Snap Creek – 1.2.42
    Easy Google Analytics	 	by Gary Hall – 2.0.0
    Easy Privy	 	by Gary Hall – 2.0.0
    Easy Social Icons	 	by cybernetikz – 3.0.5
    EWWW Image Optimizer	 	by Shane Bishop – 4.3.2
    Heartbeat Control	 	by Jeff Matson – 1.2.5
    Jetpack by	 	by Automattic – 6.5
    MailChimp for WooCommerce	 	by MailChimp – 2.1.9 – Not tested with the active version of WooCommerce
    MailChimp for WordPress	 	by ibericode – 4.2.4
    PDF & Print by BestWebSoft	 	by BestWebSoft – 2.0.2
    Photo Gallery	 	by Photo Gallery Team – 1.5.2
    Pinterest Pin It Button On Image Hover And After Post & Page Content	 	by Weblizar – 2.6.4
    Sassy Social Share	 	by Team Heateor – 3.2.5
    SG Optimizer	 	by SiteGround – 4.0.7
    SSL Insecure Content Fixer	 	by WebAware – 2.7.0
    WooCommerce	 	by Automattic – 3.4.5
    Yoast SEO	 	by Team Yoast – 8.1.2
    WP Crontrol	 	by John Blackbourn & contributors – 1.6.2
    WP Maintenance Mode	 	by Designmodo – 2.2.1
    API enabled:		
    Force SSL:		
    Currency		USD ($)
    Currency position		left
    Thousand separator		,
    Decimal separator		.
    Number of decimals		2
    Taxonomies: Product types		external (external), grouped (grouped), simple (simple), variable (variable)
    Taxonomies: Product visibility		exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
    WooCommerce pages
    Shop base:		#448 - /shop/
    Cart:		#4307 - /cart/
    Checkout:		#4309 - /checkout/
    My account:		 Page not set
    Terms and conditions:		 Page not set
    Name:		Cohen - Custom
    Version:		5.1.1
    Author URL:
    Child theme:		
    Parent theme name:		Cohen
    Parent theme version:		5.1.1
    Parent theme author URL:
    WooCommerce support:		
    Overrides	 	Builder-Cohen-Custom/woocommerce/emails/email-downloads.php
    • This topic was modified 2 years, 7 months ago by Jan Dembowski.
    • This topic was modified 2 years, 7 months ago by Jan Dembowski. Reason: Fixed formatting

    The page I need help with: [log in to see the link]

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