Support » Plugin: Mailchimp for WooCommerce » Abandoned Cart Email – How/When does the Plugin Get the Email?

  • Resolved casbboy


    The mystery I’m trying to figure out with this plugin’s built in Abandoned Cart function is how it possible knows the visitor’s email address.

    At what time does it log the address? Is it the second an email address is entered on the order page? Or do they have to supply all their billing information and hit submit? And, if that’s the case, wouldn’t the abandoned cart seem pointless?

    I am hoping this plugin can pickup the email address from a visitor the second it is added to the cart or checkout page.

    What would it take to make this possible?


Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ryanhungate


    @casbboy yes the plugin is supposed to capture the email address as they are focusing out of the email input. If you would provide your store URL, we can take a look to see if there is another issue or JS error that might be getting in the way of this? Did you do this as an admin, expecting it to work on the front end while being logged in? We’ve got a blocker on this on purpose if that’s how you were testing.

    Be glad to help out if you are still trying to get the plugin working. Typically with just some simple back and forth you’ll end up getting things fixed and working perfectly.

    I’ll look out for your response.

    Thanks for getting back to me. Here is the url:


    Plugin Author ryanhungate


    @casbboy ok – I just went to your site, and i did end up seeing that the cart data SHOULD have been posted correctly to the plugin from the client side mailchimp.handle_billing_email.request.success is in the beginning of the log if you’re looking in the developer console of the browser.

    If the plugin is still not able to submit the posts to Mailchimp, we may need to look into your logs for the plugin to check to make sure you’re not being blacklisted by Mailchimp’s API gateway Akamai. If you do end up seeing the block ( which is a 503 status code ) we would recommend that you move your site to a dedicated IP Address.

    The nature of shared hosting puts your site, along with a bunch of other sites ( sometimes even thousands ) that are being traced from this single IP… it’s a long story but the point is, use a dedicated IP if you can.

    On another note, I do see a lot of other Javascript errors on your site related to paypal, squareup (SqPaymentForm), and some other things that seems to be worth looking into…

    We noticed you updated your rating – and we’re very appreciative of this 🙂 Please do let us know if we can be of any other help at all. Be glad to keep at it until you’re all squared away.

Viewing 3 replies - 1 through 3 (of 3 total)
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