Abandoned Cart

  • Resolved ronnie129

    (@ronnie129)


    3 years, 3 months ago

    Hi,

    I wanted to know in what cases the abandoned cart e-mail is being sent. We do have difficulties with Paypal sometimes and the status changes to Pending. Then after a couple of hours the status changes to failed.
    I would like to understand if the abandoned cart mail is sent in these cases or not.

    Thank you.

    BR
    Ron

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  • Plugin Author ryanhungate

    (@ryanhungate)

    3 years, 3 months ago

    @ronnie129 I think in this case the cart really isn’t considered “abandoned” – and you would be better suited to use a different automation like an order status update for “cancelled”.

    I totally get how this would be tough – but maybe between a custom merge tag, or adjusting the order before submission might be a good workaround. Either way that would involve some custom coding to accomplish the business logic.

    Hope that helps 🙂

Viewing 1 replies (of 1 total)
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