Abandon cart emails are sent even if the customer has ordered

  • Resolved damspirits

    (@damspirits)


    3 years, 6 months ago

    Hello, the abandoned cart emails are sent even if the customers buy the product despite the filters configured in the flow (see photo below).

    See problem photo

    thanks you.

    • This topic was modified 3 years, 6 months ago by damspirits.

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  • Plugin Author klaviyo

    (@klaviyo)

    3 years, 6 months ago

    Hi @damspirits

    Thanks for reaching out. A 10 minute delay is a very short amount of time before sending an Abandoned Cart email. In this case, if a customer starts a checkout (and the event is recorded in your Klaviyo account) but pauses for even a few minutes before completing the order Klaviyo will still send the Abandoned Cart email due to the fact that a Placed Order event has not yet been recorded in your Klaviyo account. We recommend a delay of 2-4 hours between the Started Checkout event and sending the first email in your flow. Please see our Help Center article for more information.

    If you believe there is still an issue with Klaviyo sending Flow emails incorrectly please reach out to our Support Team.

    Best,
    Klaviyo

Viewing 1 replies (of 1 total)
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