Title: AAM is broken
Last modified: October 23, 2018

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# AAM is broken

 *  Resolved [gfrino](https://wordpress.org/support/users/gfrino/)
 * (@gfrino)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/aam-is-broken/)
 * In the last two website where I installed AAM, AAM broke, can’t access the AAM
   UI, just get a whole bunch of strange characters instead, would like to post 
   a screenshoot but it doesn’t seem to be allowed here
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Faam-is-broken%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [AAM Plugin](https://wordpress.org/support/users/vasyltech/)
 * (@vasyltech)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/aam-is-broken/#post-10807421)
 * Hi [@gfrino](https://wordpress.org/support/users/gfrino/),
 * Thank you for the feedback however I bet this is either CSS or JavaScript conflict
   on your end with one of the active plugins or themes.
 * Clear your browser cache and then deactivate all plugins, switch to default WordPress
   theme to find out which one causes your troubles.
 * Keep me updated.
 * Regards,
    Vasyl
 *  [jonathanfoley](https://wordpress.org/support/users/jonathanfoley/)
 * (@jonathanfoley)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/aam-is-broken/#post-10810427)
 * I’m getting the same thing. Main page has a load of random garbled characters
   on it. I’ve reverted to basic WP themes, cleared caches, reinstalled AAM. I’ve
   even deleted the CSS files from my own theme in case there was a conflict and
   nothing seems to work.
 *  Plugin Author [AAM Plugin](https://wordpress.org/support/users/vasyltech/)
 * (@vasyltech)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/aam-is-broken/#post-10810857)
 * [@jonathanfoley](https://wordpress.org/support/users/jonathanfoley/),
 * Thanks for the feedback. [@gfrino](https://wordpress.org/support/users/gfrino/)
   shared with me creds and after quick debugging I found that his server encode
   the raw HTML response incorrectly. So I’m still looking into the root cause of
   it.
 * However if you can reach out to me directly and provider the content of your .
   htaccess file, it’ll help me to identify the cause faster.
 * Keep me updated.
 * Regards,
    Vasyl
 *  [titozep](https://wordpress.org/support/users/titozep/)
 * (@titozep)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/aam-is-broken/#post-10820534)
 * Same here, but when using MAMP for Windows only. (I did a couple of fresh installs
   in Windows 10 PCs). I tried using xampp and there were no issues. Neither in 
   a staging server (shared hosting).
 * As a side note, install the Admin Bar & Dashboard Access Control plugin and activate
   it. Then open the AAM UI…
 * Hope it helps!
    Regards, Tito Sepúlveda
 *  Plugin Author [AAM Plugin](https://wordpress.org/support/users/vasyltech/)
 * (@vasyltech)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/aam-is-broken/#post-10822228)
 * Hello guys,
 * Thank you so much for all your feedback and details. I was able to allocate the
   root cause of the problem. Apparently with later PHP versions and when gzip compression
   is enabled, the HTML returned with AJAX call simply get scrambled.
 * The solution has been added to the development version that you can download 
   from here [https://downloads.wordpress.org/plugin/advanced-access-manager.zip](https://downloads.wordpress.org/plugin/advanced-access-manager.zip)
 * You can go ahead and install it on your production sites. Every development version
   I treat as release candidate.
 * Please let me know if this worked for you.
 * Regards,
    Vasyl
 *  [titozep](https://wordpress.org/support/users/titozep/)
 * (@titozep)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/aam-is-broken/#post-10827291)
 * Issue solved, Vasyl. Thank you.
 * Regards,
    Tito Sepúlveda

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘AAM is broken’ is closed to new replies.

 * ![](https://ps.w.org/advanced-access-manager/assets/icon-256x256.png?rev=3447421)
 * [Advanced Access Manager – Access Governance for WordPress](https://wordpress.org/plugins/advanced-access-manager/)
 * [Support Threads](https://wordpress.org/support/plugin/advanced-access-manager/)
 * [Active Topics](https://wordpress.org/support/plugin/advanced-access-manager/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/advanced-access-manager/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/advanced-access-manager/reviews/)

 * 6 replies
 * 0 participants
 * Last reply from: [titozep](https://wordpress.org/support/users/titozep/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/aam-is-broken/#post-10827291)
 * Status: resolved