A very slow website

Resolved Olufemi
(@yurbshop21)

8 months, 3 weeks ago

Hi guys!

I need help as my site is extremely slow and throw error 500 & 503 at random. I have reached out to my hosting provider but no luck with them. Any helpful suggestion is appreciated. Thank you

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support Beauty of Code (woo-hc)
(@beautyofcode)

8 months, 3 weeks ago
Hey there 👋

Thanks for reaching out!

It seems your site is experiencing a slow load and throws a 500 and 503 error at random, correct?

For clarity, is this issue present on the backend of the site, the front end, or both?

As a first step, can you please check that all the WooCommerce Server Recommendations and WordPress requirements are met at the moment?

Additionally, can you work through the below support article and see if this makes any difference:
- Troubleshooting a Slow Site
We’d be happy to take a look at your System Status Report to see if we are able to identify anything that may be contributing to this issue.

You can share a copy of your sites System Status Report by navigating to WooCommerce → Status. Select Get system report and then Copy for support.

Lastly, please can you also share a copy of any fatal error log found under WooCommerce → Status → Logs..

Cheers!
seank123
(@seank123)

8 months, 3 weeks ago

What sort of hosting are you using? Shared? VPS? Managed?

How much RAM and CPU resources does it have?

Thread Starter Olufemi
(@yurbshop21)

8 months, 3 weeks ago

Thanks, it’s throwing error on both backend and frontend. I use shared hosting

seank123
(@seank123)

8 months, 3 weeks ago

Shared hosting is really not the best idea for ecommerce – especially WooCommerce as it is quite a resource hog!

You should contact your hosting support first – they will be able to tell you what is causing the server to be so slow from the error logs at their end.

Thread Starter Olufemi
(@yurbshop21)

8 months, 3 weeks ago

Below is my site system status

` WordPress Environment WordPress address (URL): https://yurbshop.com.ng Site address (URL): https://yurbshop.com.ng WC Version: 8.5.1 REST API Version: ✔ 8.5.1 WC Blocks Version: ✔ 11.8.0-dev Action Scheduler Version: ✔ 3.7.1 Log Directory Writable: ✔ WP Version: 6.4.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: ✔ WP Cron: – Language: en_GB External object cache: – Server Environment Server Info: LiteSpeed PHP Version: 8.1.26 PHP Post Max Size: 800 MB PHP Time Limit: 1200 PHP Max Input Vars: 2000 cURL Version: 8.5.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 10.6.16-MariaDB Max Upload Size: 500 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 8.5.1 WC Database Prefix: wphi_ Total Database Size: 259.99MB Database Data Size: 221.97MB Database Index Size: 38.02MB wphi_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 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Engine InnoDB wphi_zbs_tags: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wphi_zbs_tags_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wphi_zbs_tax_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_zbs_temphash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_zbs_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_zbs_transactions: Data: 0.06MB + Index: 0.14MB + Engine InnoDB Post Type Counts achievement-type: 1 acoplw_badges: 1 al_product: 2 announcer: 2 attachment: 2719 awcdp_payment: 2 awl-labels: 7 badges: 1 br_labels: 1 br_minmax_limitation: 1 br_product_filter: 2 br_product_tab: 1 br_tabs_location: 1 condition_group: 1 customize_changeset: 22 custom_css: 4 dokan_announcement: 23 dokan_store_reviews: 5 dokan_store_support: 9 elementor_library: 2 feedback: 363 global_product_addon: 9 groovy_menu_preset: 1 is_search_form: 4 jetpack-testimonial: 1 mailpoet_page: 1 mas_static_content: 28 mycred_badge: 1 mycred_rank: 1 nav_menu_item: 359 oembed_cache: 3 omapi: 1 page: 36 post: 6 product: 895 product_variation: 544 pscw-size-chart: 11 restriction: 1 revision: 40 rm_content_editor: 1 shop_coupon: 27 shop_order: 518 shop_order_refund: 2 shop_subscription: 1 size-chart: 10 um_directory: 1 um_form: 3 user_registration: 1 vc_grid_item: 1 wc_product_table: 1 wfacp_checkout: 1 wffn_ty: 1 wpforms: 2 wp_global_styles: 1 wp_navigation: 1 yith_wcan_preset: 3 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (29) Redux Framework: by Team Redux – 4.4.11 Advanced Woo Labels: by ILLID – 1.84 AIOSEO – Image SEO: by All in One SEO Team – 1.1.8 Akismet Anti-spam: Spam Protection: by Automattic – Anti-spam Team – 5.3.1 All in One SEO Pro: by All in One SEO Team – 4.4.8 Cities Shipping Zones for WooCommerce: by Condless – 1.2.5 CredPal Pay: by Emmanuel Okhamafe – 1.1.0 Customer Reviews for WooCommerce: by CusRev – 5.38.10 Dokan: by weDevs – 3.9.6 Dokan Pro: by weDevs – 3.9.7 Electro Extensions: by MadrasThemes – 3.3.15 Font Awesome: by Font Awesome – 4.4.0 WPBakery Page Builder: by Michael M – WPBakery.com – 7.3 Klaviyo: by Klaviyo Inc. – 3.3.3 Klump WC Buy Now, Pay Later: by Klump Developers – 1.2.0 MailPoet: by MailPoet – 4.41.3 MAS Static Content: by MadrasThemes – 1.0.5 Product Size Chart for WooCommerce: by VillaTheme – 1.1.5 Slider Revolution: by ThemePunch – 6.6.19 Richpanel for WooCommerce: by Richpanel – 2.4.9 Sticky Menu (or Anything!) on Scroll: by WebFactory Ltd – 2.32 Swatchly – Variation Swatches for WooCommerce Products: by HasThemes – 1.2.4 TI WooCommerce Wishlist: by TemplateInvaders – 2.8.0 Paystack WooCommerce Payment Gateway: by Tunbosun Ayinla – 5.8.1 TeraWallet: by StandaloneTech – 1.4.10 Booster for WooCommerce: by Pluggabl LLC – 7.1.5 WooCommerce Product Add-ons: by WooCommerce – 4.5.0 (update to version 6.5.2 is available) WooCommerce: by Automattic – 8.5.1 WP Super Cache: by Automattic – 1.11.0 Inactive Plugins (0) Dropin Plugins (1) advanced-cache.php: advanced-cache.php Settings API Enabled: ✔ Force SSL: ✔ Currency: NGN (₦) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) product_pack (product_pack) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: ✔ Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #3853 – /shop-2/ Basket: #3134 – /cart-2/ Checkout: #3135 – /checkout-2/ My account: #3854 – /my-account-2/ Terms and conditions: ❌ Page not set Theme Name: Electro Child Version: 3.3.14 Author URL: https://madrasthemes.com/ Child Theme: ✔ Parent Theme Name: Electro Parent Theme Version: 3.3.14 Parent Theme Author URL: https://madrasthemes.com/ WooCommerce Support: ✔ Templates Overrides: electro-child/woocommerce/archive-product.php /home/yurbshop/public_html/wp-content/plugins/woocommerce-jetpack/includes/templates/cart-empty.php version 3.1.0 is out of date. The core version is 7.0.1 electro-child/woocommerce/cart/cart.php electro-child/woocommerce/cart/cross-sells.php /home/yurbshop/public_html/wp-content/uploads/woocommerce_uploads/wcj_uploads/templates/emails/customer-completed-order.php /home/yurbshop/public_html/wp-content/uploads/woocommerce_uploads/wcj_uploads/templates/emails/customer-note.php electro/woocommerce/global/quantity-input.php electro-child/woocommerce/single-product/related.php Outdated Templates: ❌ <pre class=”wp-block-code”><code> Learn how to update</code></pre> Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-linked settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-01-19 01:37:07 +01:00 Options: ✔ Notes: 55 Onboarding: completed TI WooCommerce Wishlist Templates Overrides: – MailPoet Sending Method: MailPoet Send all site’s emails with: Current sending method Task Scheduler method: Linux Cron Cron ping URL: https://yurbshop.com.ng?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler Canceled: 126 Oldest: 2023-12-27 00:09:09 +0100 Newest: 2024-01-12 15:40:03 +0100 Complete: 748 Oldest: 2023-12-18 15:18:14 +0100 Newest: 2024-01-18 13:00:35 +0100 Failed: 1,981 Oldest: 2023-07-08 08:37:10 +0100 Newest: 2024-01-12 15:42:30 +0100 Pending: 12 Oldest: 2024-01-18 13:09:36 +0100 Newest: 2024-02-06 00:00:00 +0100 Status report information Generated at: 2024-01-18 13:02:32 +01:00 `
Plugin Support Shameem a11n
(@shameemreza)

8 months, 3 weeks ago
Hi @yurbshop21,

Your site’s systems status looks all set and good to go! However, to improve website loading speed, we recommend using a cache plugin like Jetpack Boost, WP Rocket, Flyting Press, Perfmatters, etc. And don’t forget about a CDN – Cloudflare is a great option, but there are plenty of others out there too.

Here are some resources that might help you to improve site loading speed:
I hope this helps! Please let us know how it goes or if you need further assistance.
Thread Starter Olufemi
(@yurbshop21)

8 months, 3 weeks ago

Thanks, it helps…

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

8 months, 3 weeks ago

Hello Olufemi

We are glad to be of your assistance. 🙂

If you feel that our plugin has been beneficial to your business, we would be truly grateful if you could take a few moments to leave a review.

Your feedback not only supports our continuous improvement but also helps others make informed decisions about using WooCommerce.

Thank you for choosing WooCommerce.

Viewing 8 replies - 1 through 8 (of 8 total)

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