Support » Plugin: Options for Twenty Twenty » A total Disaster

  • Resolved Doc Savage

    (@doc-savage)


    The trial upgrade plugin is a total disaster.

    I was seriously considering purchasing the upgrade then discovered the regular was not working properly after the trial ended.

    In all seriousness, I thought the developers were doing a good job and thought, okay, I will buy it.

    After deactivating the trial plugin upon expiry, the site disappeared, total bullshit!

    I am super annoyed by the developer. There is no excuse for such a poorly configured and coded plugin, totally not acceptable.

    With such a catastrophe on my hands, I seriously doubt the competence of the authors.

    Since when does a deactivated plugin kill your site?

    I am not ot a happy camper.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Oliver Campion

    (@domainsupport)

    Hello,

    Deactivating a plugin should absolutely not do anything of the sort.

    Please can you provide further information as to what you mean by “the site disappeared”. This is not something we have ever seen or heard of before.

    Please provide as much information as possible including any errors you might have been given.

    Thank you,

    Oliver

    Thread Starter Doc Savage

    (@doc-savage)

    The seven-day trial expired, then I noticed the Powered by WordPress reappeared in the footer.

    Checked the settings and the selection box was still checked to remove the Powered by WordPress. Okay, obviously the original plugin has stopped working.

    Deactivated the upgrade plugin and the site immediately disappeared, “There has been a critical error on your website.” What a surprise that was!

    There were no other warnings, as soon as the deactivate action was initiated the site died, disappeared to the blank “There has been a critical error on your website.”

    WordPress 5.5, PHP 7.4.9

    Both “Options for TWENTY TWENTY” plugins were deleted, status remained the same, site dead.

    Deactivated all plugins and the site recovered. Reinstalled Options for TWENTY TWENTY, because I like it, you have done a great job on it and reactivated.

    The Powered by nag remained active, unselected the box, saved, reselected and saved the setting and the nag disappeared.

    Granted, I can do a lot of this using the functions.php, however, I like the convenience of the plugin.

    I am a happy camper now as the site is restored and operational.

    I do apologize for venting because the deactivation and screen of death appeared simultaneously at the most inopportune time. It was extremely frustrating and annoying.

    It would appear another plugin triggered the collapse and conflict when the Upgrade Options for Twenty Twenty was deactivated. I will need to continue trial and error with each one to isolate it.

    This story does have a happy ending, I recovered the site and restored the Options for Twenty Twenty because I like it. I will find out what rogue plugin created the screen of death if it was another plugin that caused the site collapse when the Trial Options for Twenty Twenty was deactivated upon expiry.

    Throw me a bone here and I will purchase the Upgrade because I like it. In all fairness, you do a good job. 🙂

    Thread Starter Doc Savage

    (@doc-savage)

    Okay, here is what I found.

    The offending plugin is WP Mail SMTP by WPForms. When the plugin is activated it kills the site.

    Options for Twenty Twenty 1.3.6 is deactivated and WP Mail SMTP by WPForms activated, the site is killed.

    Options for Twenty Twenty 1.3.6 are activated and WP Mail SMTP by WPForms deactivated, the site operates.

    Something happened with the deactivation of the Trail Options for Twenty Twenty.

    In all fairness, I do not know why the conflict suddenly appeared.

    The workaround is to use another SMTP plugin.

    Throw me a bone, kindly provide me with the Upgrade Twenty Twenty plugin and let’s call it a day. 🙂

    Thread Starter Doc Savage

    (@doc-savage)

    Easy WP SMTP 1.4.1 works fine with Options for Twenty Twenty.

    WP Mail SMTP by WPForms absolutely kills the site.

    With the Upgraded version, full version, of Options for Twenty Twenty I will be able to further isolate the issue and be of service at the same time. 🙂

    Plugin Author Oliver Campion

    (@domainsupport)

    Hello,

    We’ve been able to replicate your issue and found the following error …

    [23-Aug-2020 09:59:21 UTC] PHP Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Table ‘wp_actionscheduler_actions’ doesn’t exist in /html/wp-content/plugins/wp-mail-smtp/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44

    If this is the same issue that your are experiencing then it looks like WP Mail SMTP fails, possibly when WooCommerce is active. We would recommend taking up the issue with them on their support forum here.

    Unfortunately, due to WordPress forum guidelines, we are unable to talk about the Options for Twenty Twenty Premium plugin in this forum, sorry!

    With regards to the free plugin, it sounds like you may have had an older version of the plugin which may have caused the “Powered by” text to remain.

    Thank you for bringing the issue to our attention, however, and we are glad that the issue on your site was resolved.

    Oliver

Viewing 5 replies - 1 through 5 (of 5 total)
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