Support » Plugin: UpdraftPlus WordPress Backup Plugin » A total disaster

  • I used to love this plugin. It really did good job in previous backups and restorations I performed. But disaster just happened.

    I have 4 wordpress sites in a server that crushed during the last weekend. I recently moved the backups from dropbox to google drive.

    Once I rebuilt the server I begun to restore the sites. None of the sites could be restored entirely. Every site had several GB of data.
    The restoration failed in the same place: the “uploads” folder. I place a question in the support forum but it was never answered, since I am free plugin user.

    I could manage to make the sites work performing a manually restoration of the ziped files. But this is a never ending process if you have thousands of images as I have. As per today, I have not finished yet, 4 days later, and my sites are without most of the images.

    Very bad experience

    I will look for another alternative in the future

    • This topic was modified 10 months, 3 weeks ago by  gvarona.
    • This topic was modified 10 months, 3 weeks ago by  gvarona.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Hi,

    > I place a question in the support forum but it was never answered, since I am free plugin user.

    I’ve replied to this now. You just needed to be patient; it’s not always possible to reply to every support request within a working day, but we do try to reply to them all. As I explain there, it’s a bug in WP 4.8.2, but you can work around it – since the backup is just a zip file, then if there’s a problem with WP unzipping it (as there was here), then you can unzip it on your PC and upload it into your webspace.

    Best wishes,
    David

    Yes I am trying to do so, but I’ve discovered that the backup is not complete. I only have one month of images and I have 4 months. A complete tragedy.

    Secondly If you upload manually the images to the “uploads” folder WordPress does not recognize them. So you have to use the plugin “add from server” in order to see the images in their respectives posts. But this plugin has its limitations since can not process thousands images. It simply does not the job. So I am trapped in the worst possible world

    I’ve lost 3 months of images + The images I have can not be seen by wordpress, they are useless resting in the upload folder

    Thanks

    Yes I am trying to do so, but I’ve discovered that the backup is not complete. I only have one month of images and I have 4 months. A complete tragedy.

    Secondly If you upload manually the images to the “uploads” folder WordPress does not recognize them. So you have to use the plugin “add from server” in order to see the images in their respectives posts. But this plugin has its limitations since can not process thousands images. It simply does not the job. So I am trapped in the worst possible world

    I’ve lost 3 months of images + The images I have can not be seen by wordpress, they are useless resting in the upload folder

    Thanks

    Plugin Author David Anderson

    (@davidanderson)

    Hi,

    It sounds like the uploads (i.e. media) are split across multiple zip files. These *all* need restoring. That is certainly the case if your site is multi-gigabyte. By default, UD splits the zips (for much better performance) every 400MB. It sounds like you’ve only unzipped one of the zip files, and not spotted the others.

    If you still want to pursue it, then the best thing to do is follow up in the support forum topic. Concerning being ‘seen’ by WP, this depends on the restoring the database.

    The FAQs and support site are your friends here – there’s a pretty comprehensive guide on restoring your site manually, if WP has trouble doing it from wp-admin: https://updraftplus.com/faqs/i-want-to-restore-but-have-either-cannot-or-have-failed-to-do-so-from-the-wp-admin-console/

    David

Viewing 4 replies - 1 through 4 (of 4 total)
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