A Terrible Three-Year Experience

  • Adam

    (@servicesportal)


    1 year ago

    First of all, I want to say that when you contact the support team, the developers ask you to leave a positive review about them—otherwise, they refuse to provide consultation on their free plugin.

    Secondly, I had previously left a negative review, after which the support team personally messaged me and asked me to delete it.

    As for the plugin itself: I’ve been using it since summer 2023, and all the bugs that existed back then are still present in 2025.

    The biggest issue is that the support team keeps making empty promises, saying they’ll fix everything and that they’ve forwarded the information to the development team, but the problems remain unresolved for years.

    The plugin simply does not function properly:

    No compatibility with SEO plugins and X-Cart.

    Elementor widgets don’t work.

    The listings carousel doesn’t work either.

    Paid listings don’t work!! I purchased premium add-ons for the plugin, but none of them work!! All the bugs from three years ago are still there, even though they keep releasing updates.

    No option to customize the design yourself.

    No optimization for loading speed—the plugin slows down the site.

    All widgets, such as the search bar and business hours, only work (and poorly) on desktop—they don’t work on mobile at all.

    I could go on listing the issues, but the main problem is that they never get fixed.

    • This topic was modified 1 year ago by Adam.
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  • rashed848

    (@rashed848)

    1 year ago

    Hell Adam !

    We sincerely apologize for the frustration you’ve experienced with our plugin. Your feedback is valuable to us, and we truly appreciate you taking the time to share your concerns.

    To address your points, we would like to clarify that there is a distinction between bugs and feature improvements. If there are specific bugs within the plugin’s existing features that you reported in 2023 and they still persist, we would greatly appreciate it if you could provide details. This will help us investigate further and ensure they are properly addressed.

    However, if certain functionalities you are expecting fall outside the current scope of the plugin, those would be considered feature requests. While we do consider user feedback when planning future updates, we need to prioritize changes that benefit the majority of users and maintain overall stability.

    To assist you effectively, we kindly ask you to submit a support ticket detailing all the issues you’re facing. Please also mention the review you left so we can identify your case and follow up accordingly. Rest assured, our team is committed to providing solutions and improving the plugin experience.

    We appreciate your patience and look forward to assisting you.

    Best regards,

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