Until a couple days ago, everything was working flawlessly. People were buying subscriptions left and right, all the proper automations were going off without a hitch, and I was extremely fat and happy.

• “Working” Stripe Transactions

Then I started getting customer complaints and errors. I looked into it.

For whatever reason, when a person tries to buy a subscription, TWO transactions occur in Stripe. The first one always fails and the payment is refunded. Almost instantaneously, the second one goes through successfully and I am able to collect the payment.

• “Failing” Stripe Transactions

Naturally, I contacted Stripe Support first. When they looked into it, this is what they had to say:

Seán R (Tue, 12/19/2017, 09:31:21 am)
It seems as though you have “auth and capture” set up here, David. To be completely honest, I’m not too sure what may have caused this as it is quite a technical issue. Are you the developer in this case here or are you using a platform to host your website?

David Sandel (Tue, 12/19/2017, 09:32:27 am)
I’m using WordPress + Woocommerce, but I am the person in charge of “development” and making sure everything works.

Seán R (Tue, 12/19/2017, 09:33:23 am)
Right ok, it may be a good idea to reach out to these platforms directly just to see if anything has changed on their end. Other than that, this link below is what will have to be implemented in order to have your charges to go through as normal.

https://stripe.com/docs/charges

Since WSSPG is the first component of my website that touches a financial transaction, I thought I’d start with you. Any possible changes or updates in the last couple of days that I would be seeing this?

Thanks!

The page I need help with: [log in to see the link]