Support » Plugin: Post and Page Builder by BoldGrid - Visual Drag and Drop Editor » A Reason not Purchasing a Service

  • Resolved mystagogue00

    (@mystagogue00)


    Hello, for some reason, the Free Key is not accepted to activate Post & Build plugin. And of course, no way to email anyone to ask a basic question.

    Usually I do avoid services that don’t offer email support, at least a basic support. Don’t like to be stuck in a loop, no one does, and feel enforced that I have to pay, not a bad price $5 a month, so I can ask a question that should had been answered without being enforced to pay for the service.

    Yet thank you for the other site, I was able to utilize your plugin, a problem solver when I was creating a text-box, the only plugin that worked. Yet, I will figure out something else.

    But not paying, nor installing your plugin for no “Contact” I can communicate with. Kind of reminds me of the experience with phone calls, 4-6 times you call, and by then, already lost the mojo to focus on problem solving, and psychologically becomes an emotional personal issue; like now.

    I am sure there are different customer or potential customer types; I usually end up paying the bill with a service that did communicate with me, and felt that there was a support when I got stagnated by a step, and not wanting to lose a day solving it.

    Thanx

    • This topic was modified 9 months, 3 weeks ago by mystagogue00.
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  • Thread Starter mystagogue00

    (@mystagogue00)

    I confess, I had to use your plugin, a great tool to format a page. No clutter nor bloated like the other popular page builders. Feels natural rather than being hyped up. And a perfect tool to create Textbox.

    Thanx

    Plugin Support Jesse Owens

    (@jessecowens)

    Hello @mystagogue00
    I’m really sorry to hear about the issue activating your free plugin. I know that an issue like that, especially losing a day of work on your website, is a huge obstacle to making your online business successful.

    We provide free support both here on the WordPress forums, as well as our dedicated support forum. Since your connect key is sensitive information, you can also reach us by email at support@ boldgrid.com. Additionally, here is a link to your BoldGrid Central account where you can find your key.

    Please let us know if you have any more trouble, we’re happy to help.

Viewing 2 replies - 1 through 2 (of 2 total)
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