Support » Plugin: Easy Google Maps » a plugin with no support anymore

  • a plugin with no support anymore as I requested support for a simple issue the shortcode not working and thus the map is not showing I only got automated message saying that my issue is being checked this was a long time ago I even resent the request email eith no real person in touch such a waste of time and money

    • This topic was modified 9 months, 2 weeks ago by lujox.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Support Ole

    (@trsupsys)

    Hello, @lujox
    Thank you for contacting us!
    The plugin is supported as before.
    Can you tell me the ticket number?
    Perhaps he just did not get to us.

    Best wishes,
    Ole

    @trsupsys this is a blatant lie. I am still waiting for support from an issue 18 months ago that you said you were passing onto the developers and it still isn’t resolved – despite generating ANOTHER ticket for it.

    If you don’t want to offer support just tell us and be honest about it so we can go for another plugin

    Thread Starter lujox

    (@lujox)

    @trsupsys 38955 and 39000 are my ticket numbers

    Plugin Support Support Ole

    (@trsupsys)

    Hi, @lujox
    We can’t find ticket’s with this numbers –
    https://puu.sh/IqKe8/f45808b2f1.png
    https://puu.sh/IqKev/5ea65c2b48.png

    Can you create new ticket and we try resolve issue fast.

    Regards,
    Ole

    Thread Starter lujox

    (@lujox)

    @trsupsys try this number 39113 and I will explain my issue here as well:
    – I purchased a pro version of easy google maps from email kevin’s email address
    – added the pro code
    – made a map with id=3 and customized it
    – the map showed a shortcode with id=3
    – I used the shortcode in elementor and also in a regular new page in wordpress
    – when I publish and preview the page its hows plank space in the map section
    – first I doubted that shortcodes are not showing in word press so I tried many plugins with shortcodes some of them are about google maps too they all worked well with their shortcodes except for your plugin
    – I made many support requests from the supsystic.com after reading the plugin documentation
    – also changed the wordpress memory to 512

    Plugin Support Support Ole

    (@trsupsys)

    We answered you on this ticket on November 11th.
    https://puu.sh/IqYPi/521f3daeb5.png
    After which you did not give an answer. As far as I can judge now, you do not have the Free version installed, but only the PRO.
    Anyway – only the Free version of the plugin is discussed here.
    We can provide you with further questions and answers in the ticket.

    Regards,
    Ole

    Thread Starter lujox

    (@lujox)

    @trsupsys the free version is also installed as the pro version doesn’t work alone where can we discuss the pro version any threads or email address for feedback?

    Plugin Support Support Ole

    (@trsupsys)

    Discussions about PRO version can only take place through tickets on the site.
    These are the wordpress.org rules.
    For all questions, answer us in the ticket you indicated or create a new one.
    Only the Free version of the plugin can be discussed here.

    Thread Starter lujox

    (@lujox)

    @trsupsys okay then I will reply the issue details to your response on november 11 afterwards I will delete these msgs here or mark as solved

Viewing 9 replies - 1 through 9 (of 9 total)
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