A payment plugin can’t have flaws, it can’t make you look bad. This one does.

  • Taco Fleur

    (@metacofleurcom)


    1 month ago

    A payment plugin can’t have flaws, it can’t make you look bad. This one does.

    When someone creates a plugin to take payments, it has to be flawless, as it can’t cost the client (us) money, and it can’t make the client look bad.

    There is a lot of good about this plugin, but there is also a lot of bad. Most payment plugins have created issues for our business. This one has too, it’s the least so far, hence, I am trying to stick with this one until I am forced to create my own subscription/recurring payment plugin because they are just not on the professional level they should be.

    As a project manager and past developer, I am certain that this plugin does not undergo a stringent rollout process that avoids bugs and issues, and that is a serious concern.

Viewing 1 replies (of 1 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    1 month ago

    Hi @metacofleurcom,

    Payment systems are critical, and I agree there’s very little room for error when it comes to anything that directly impacts revenue or client perception. That said, like with any software product, occasional issues can happen. What matters is how quickly and effectively we respond — and that’s something we’re always doing. We prioritize high-impact bugs and work to resolve them as fast as possible. Internally, we also test features thoroughly before releasing them, especially larger updates, and we’re constantly refining that process.

    You mentioned the plugin doesn’t seem to go through a stringent rollout. I can assure you we do have a structured approach, and we’re continuously improving it. Feedback like yours plays an important role in shaping those improvements. For example, following your recent input about PayPal refunds, we implemented a new setting in response, and that’s just one of several changes in the plugin made after user feedback.

    As for the latest issue you encountered, as I mentioned in my last message, I don’t believe it’s related to the previous ones. Payment failures can occur for a number of reasons, so we’ll need to properly investigate it to determine whether it’s actually a plugin issue — and if it is, we’ll work on resolving it. We can continue that conversation in the other message thread to keep things organized.

    Lastly, for any inconvenience the plugin may have caused, we want to sincerely apologize — that was never our intention.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this review.