Support » Plugin: Simple Membership » A paid membership status expires even though it was before the expiration date.

  • A paid membership status expires even though it was before the expiration date.

    In that case, when I check my membership status, “Subscriber ID/Reference” is left blank.

    How can we prevent this from happening?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, can you tell me what expiration period you set up for the membership level?

    Thank you

    Plugin Author wp.insider

    (@wpinsider-1)

    How many days before does it expire? What is the expiry condition currently set for the membership level in question?

    Thread Starter dokakao

    (@dokakao)

    >How many days before does it expire?
    It’s the last day of the expiration date.
    If the expiration date is April 6, then the expiration date expires on April 6.

    >What is the expiry condition currently set for the membership level in question?
    The expiration date is one month.

    Plugin Author wp.insider

    (@wpinsider-1)

    The cronjob starts counting from the time the plugin was activated. The accuracy can’t be less than 1 day. So when you find this situation it is best to add a little buffer to your membership level’s expiry. Set the expiry condition to something like 31 days (just to be safe).

Viewing 4 replies - 1 through 4 (of 4 total)
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