Support » Plugin: Ninja Forms » A lot of bugs

  • Installed, two hours adding fields and building my form, and then, impossible to add more fields ??? e-mail as a free support ( 72 hours of waiting )… No answer.. Disappointed a bit and finally pay for a serious one. It’s just good for small forms, until they fix the bugs.

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  • Plugin Author James Laws


    We’re sorry you have had a bad experience but the issue you are describing is addressed in out documentation:

    Also we have no un responded to tickets located at If yo submitted a ticket there you should have received a notification of our response but if not have you checked back there to see the status of your ticket. I can almost guarantee we would have responded the same day if not the next.

    Check it all out and we would love to work with your to get the review updated is possible. 🙂

    Thanks for answering. It’s a little bite late, but you answer finally. I think that I was a little hard with my two stars because Ninjaforms is a very friendly plugin. When I will have a new project I will try again the plugin and if I can solve my issue with the fix explained on your link, for sure I will give you more stars, after all I know you work hard to produce your product. Thank you for that, and for sure I would like to add one more star for now…

    Plugin Author James Laws


    Fair enough and we appreciate the consideration. We answer all support tickets received so I’m not sure which one you didn’t get answered. It’s unfortunate either way.

Viewing 3 replies - 1 through 3 (of 3 total)
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