Support » Plugin: Ultimate Auction for WooCommerce » A little problem at account settings

  • Hello! As you can see on the image link, the text is collapsing with the checkbox and can’t be clicked. Also, even though I translated everything at loco translate, the ultimate auction words didn’t change.
    What should I do fix it?
    https://imgur.com/2RGg3E9

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Nitesh

    (@nitesh_singh)

    Hi @rikah ,

    Could you please share WooCommerce System Report? It can be found – WP Admin > WooCommerce > Status > Get System Report.

    We will check which theme you are using and will suggest code for collapse and non-clicking.

    Thread Starter rikah

    (@rikah)

    Hello! Sure!

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://lojacaffeine.com.br
    Site address (URL): http://lojacaffeine.com.br
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    WP Version: 5.8
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    WP Memory Limit: 512 MB
    WP Debug Mode: –
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (23) ###
    
    Code Snippets: por Code Snippets Pro – 2.14.1
    Contact Form 7: por Takayuki Miyoshi – 5.4.1
    Email Customizer for WooCommerce: por ThemeHigh – 2.2.0
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    Kirki Customizer Framework: por David Vongries – 3.1.8
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    Variation Swatcher for WooCommerce: por ThemeAlien – 1.0.11
    Checkout Field Editor for WooCommerce: por ThemeHigh – 1.4.8
    WOOCS - WooCommerce Currency Switcher: por realmag777 – 1.3.6.2
    Brazilian Market on WooCommerce: por Claudio Sanches – 3.7.2
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    InCuca Tech - Pix for WooCommerce: por InCuca Tech – 1.3.2
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    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: BRL (R$)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: auction (auction)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
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    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Base da loja: #7 - /
    Carrinho: #8 - /carrinho/
    Finalizar compra: #9 - /finalizar-compra/
    Minha conta: #10 - /minha-conta/
    Termos e condições: ❌ Página não definida
    
    ### Theme ###
    
    Name: Sober
    Version: 3.1.3
    Author URL: http://uix.store
    Child Theme: ❌ – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho
    WooCommerce Support: ✔
    
    ### Templates ###
    
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    ### Action Scheduler ###
    
    Concluído: 49
    Oldest: 2021-08-07 01:11:46 -0300
    Newest: 2021-09-06 21:59:07 -0300
    
    ### Status report information ###
    
    Generated at: 2021-09-06 21:59:28 -03:00
    

    Hi @rikah,

    1) You are using a premium theme(Sober) on your site. Therefore, we cannot test your issue. Can you share a theme zip with us? So, we will check it out and give you a solution.

    2) According to your query, the “ultimate auction” word did not translated. Can you tell which page you have a problem with? or please share image for this issue. So, we will get more idea.

    Thanks

    Thread Starter rikah

    (@rikah)

    Hi!
    Is there an email I can send it to? Since its a paid template, I’m not sure they would be happy for me to share it online…

    Actually all translations of ultimate auction I’ve made simply desappeared (as the first picture that I posted), the translation file was gone. I’m guessing that happened when woocommerce itself updated. I figured out how to translate again, but I’m afraid everything is going to desappear again, am I missing any important setting?

    Hello,

    1) You can share theme zip to payal@auctionplugin.net

    2) You can change plugin language into your native language using translation plugin like Loco translate and WPML. An update to the WooCommerce plugin does not remove the translation. Please review below document for translate auction plugin language. You can change language of any plugin or theme using translation plugin.
    https://docs.auctionplugin.net/article/94-how-to-translate-plugin-in-your-native-language
    After doing all steps for translation, Go to settings -> General -> Site Language -> Select language and save it. It will change all text and strings which is integrated in WordPress.

    Thank You

    Thread Starter rikah

    (@rikah)

    Hi!

    1) Thank you so much!

    2) Apparently a theme update can remove the translation, but that’s a loco translator issue, I’ll leave the solution here in case someone is looking for as well: https://localise.biz/wordpress/plugin/custom-translations

Viewing 6 replies - 1 through 6 (of 6 total)
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