Support » Plugin: Awesome Support - WordPress HelpDesk & Support Plugin » A good Customer Support plugin

  • We’ve been using this plugin for over one year now and it works very well.
    There is plenty of customization and features available, and it integrates well into website design.
    I appreciate the fact that you can easily customize things such as ticket status caption and colors.
    Also the email notification feature is very useful.

    The only reason I give it 4 stars and not 5,
    is that it would be appreciated a new update which includes the ability to customize the ticket numbering.
    Currently the tickets don’t get a progressive number, but they are numbered by using the generic wordpress post count index.
    This makes it a little less convenient because the eshop orders of Woocommerce are also numbered using the same generic wordpress post index.
    We would prefer to have a system where orders and tickets are numbered progressively, using two separate count indexes.

    Thank you for your work and best regards

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