a few miscellaneous questions after trying out this plugin

newance
(@newance)

6 years, 7 months ago
A few questions after trying out this plugin.

1. For Stripe Subscription plan members, do they need to manually renew at the end of every billing cycle or is it auto-renewal? Do they get an email notification before each renewal and if they do how long prior to the due date will they receive the notification email?

2. In the case of a failed payment or member cancellation, do both admin and member receive email notification? And what happen to member’s account (both plugin account and WP user account) in both situations?

3. Do we create a downgrade page the same way we do an upgrade page? Can I simply create a upgrade/downgrade page and add all the buttons (on the Join Us page) there?
When upgrade/dwngrade, does the amount due get prorated?

4. I’m not sure we did it right but we can’t seem to restrict content access on free membership level. I Enable Free Membership at settings but the Free level never shows up in the dropdown menu at Membership Level / Category Protection or Do you want to protect this content? / Select the membership level that can access this content at each single page.

Thank you.
- This topic was modified 6 years, 7 months ago by newance.

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support mbrsolution
(@mbrsolution)

6 years, 7 months ago

Hi, please read my reply next to each question.

1. No they don’t need to manually renew the account. The subscription is set automatic by the subscription process.

2. Are you referring to one time payment or subscription payment?

3. You can create a downgrade or upgrade payment system. It all works automatically by the payment process.

4. Please read the following documentation.

Let me know if you need more information.

Thank you
Thread Starter newance
(@newance)

6 years, 7 months ago
2. Are you referring to one time payment or subscription payment?

both

By the way, I just tried the partial protection codes

Using a Custom Message for the Non Members
```
[swpm_protected for="2-3" custom_msg="This is a custom protection message"]

The content goes here. this content will be hidden and only available to members of membership level 2 or 3.

[/swpm_protected]
```
I entered the only membership level I want to show the content to but the content won’t show. It was blocked just like it was blocked to a logged-out member. That’s when I used it on a custom post type page. When I tried it on the Join Us page, it blocked the entire page.

Thank you.
- This reply was modified 6 years, 7 months ago by newance.
- This reply was modified 6 years, 7 months ago by newance.
Plugin Support mbrsolution
(@mbrsolution)

6 years, 7 months ago

Is the page where you used the partial protection addon protected or not?

Regards

Thread Starter newance
(@newance)

6 years, 7 months ago

Hi there,

T just figured out the reason it didn’t work was because in the code I used membership level name instead of membership id number. After changing to the id #, it works fine. Thank you for following up. I really appreciate that.

I haven’t got time checking out this plugin yet since last message and I’ll do that tomorrow. For now, I found one thing that can be a problem.

I don’t see anywhere members can cancel their account. Is Delete the only option? The problem with that is after deletion, everything the member has published will automatically be moved to Admin’s name and they’re still searchable on the site, as a result, exposing Admin’s username, that is Admin’s login name, which is a big no -no. I know I can change Admin username to a different public Display name but it would be better if we can avoid it altogether. So is there any way to achieve that?

Thank you.

Best regards,

Plugin Support mbrsolution
(@mbrsolution)

6 years, 7 months ago

Hi, currently the only way for a member to stop their account is by the Delete Account link in their profile, “If you enable this option”. Also if they cancel a subscription or terminate a PayPal payment on their PayPal account.

In regards to your other question are you referring to commenting by members? Also about your admin name, you should never use the admin name for public viewing. Another words the display name should not be identical to the username. It is not good for security reasons.

Kind regards

Thread Starter newance
(@newance)

6 years, 7 months ago

“In regards to your other question are you referring to commenting by members?”

The majority of my site content is contributed by my members from frontend, which includes posts, events and comments. When they delete their accounts, all those published stuff got moved over to Admin. The sheet quantity of those publication is concerning, and all of them are still searchable by the Search box with the Admin as their author. I understood I could use a different public name for Admin. I was just hoping there would be a way to prevent this from happening in the first place, meaning when a member deletes his account, all of his publications are also deleted from the system. Thank you.

Plugin Support mbrsolution
(@mbrsolution)

6 years, 7 months ago

I have submitted a message to the developers to investigate further your request.

Thank you

Plugin Author wp.insider
(@wpinsider-1)

6 years, 7 months ago

Deleting a member account and deleting WP content that they have created are completely separate. Our plugin only deals with letting the user delete their accounts (if they want to). Content deletion is done manually to make sure useful content doesn’t get deleted accidentally. Maybe we will add a feature that will allow deletion of the content as well.

Thread Starter newance
(@newance)

6 years, 7 months ago

I totally understood what you said, which is why i’d have asked. It would be nice if you can make the option of allowing Admin to select to either delete or keep the content when members delete / cancel their accounts available to Admin. That will be very helpful, and powerful because that will make this plugin ahead of most, if not all, other membership plugins in this regard.

I spent sometime today further exploring this plugin and have these questions:

1. Members never receive any invoice after completing registration.

2. When a customer downgrade his membership, the email he receives still says “Your Accopnt Has Been Upgraded.”

3. What happens when a recurring subscription paymeny fails? Will both Admin and member receive an email, and then what happens afterwards?

4. Whenever a member changes membership level (up or downgrade), the amount due is not prorated, is that correct? It simply charges the total amount of the new membership level then start counting a full new billing cycle from this point on, is that how it works? That’s what I observed from experimenting.

5. Our Sent From name in email to our members can only show 10 characters in the receipient’s email box. All remaining characters got cut.

6. After registration, the email asking members to complete registration never got to yahoo email, but it works fine with Gmail and a disposable email provider I used in testing.

7. After a new registrant submits his payment via Stripe, the screen stays there for a while then taking him to home page. But shouldn’t the registrant be taken to a page telling him to check his email and click on the link in the eamil to complete his registration instead?

8. Default Account Status in Settings: can we assign only the free or certain specific membership level(s) to Pending and the rest to Active?

9. Will members in a subscription plan receive an email notification some time prior to each of their billing cycle ends? The settings at Stripe is 7 days prior, so will the members receive that email from Stripe, or from the plugin?

10. Notification to Admin of New Member Registration: can we add the mener’s membership level to the email?

11. In our Stripe account:
Payment / settings / cards, Alipay, Bitcoin and Apply Pay. Can we activate them?

Thank you.

Best regards.

Viewing 9 replies - 1 through 9 (of 9 total)

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