A few issues, No order showing, Nothing in Add New Order

  • Resolved gareth401

    (@gareth401)


    9 years, 9 months ago

    Hi, great plugin, just a few things I’m having trouble with.

    Firstly, no orders are showing in All Orders after I run through a successful sandbox test purchase. The debug info looks good as far as I can tell.

    Secondly, I have no fields to edit in Add New, just a content box.

    Also, is there a way to specify that I do not require the buyers address (no postage required, I’m selling digital services) At the moment the buyer is having to click a radio button during checkout.

    And finally, is there a way to have the buyer automatically redirect to my Success page rather than them having to click the “Return to store” button?

    • This topic was modified 9 years, 9 months ago by gareth401.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter gareth401

    (@gareth401)

    9 years, 9 months ago

    By the way I’m using multisite, if that makes a difference.

    Plugin Author Noor Alam

    (@naa986)

    9 years, 9 months ago

    Hi, What happens if you do a normal activation instead of “Network Activate”?

    Do not prompt for an address

    Try using no_shipping="1" in the shortcode and see how it goes.

    https://developer.paypal.com/docs/classic/paypal-payments-standard/integration-guide/Appx_websitestandard_htmlvariables/

    Automatically redirect to the Success page

    Have you specified a return URL in the shortcode? You might need to enable automatic redirection in your PayPal account.

    • This reply was modified 9 years, 9 months ago by Noor Alam.
    Thread Starter gareth401

    (@gareth401)

    9 years, 9 months ago

    Hi, thanks for getting back to me.

    Normal activation made no difference, still nothing in All Orders and still just a blank content box in Add New.

    The no_shipping shortcode worked, thanks.

    Plugin Author Noor Alam

    (@naa986)

    9 years, 9 months ago

    Thanks. Please enable debug in the settings, do a test transaction and provide a link to your site so I can check it.

    Thread Starter gareth401

    (@gareth401)

    9 years, 9 months ago

    OK thanks. Do you need access to the wordpress backend to see the log? If so, do you have an email address I could send the login details to?

    Thread Starter gareth401

    (@gareth401)

    9 years, 9 months ago

    Thanks to the plugin author for helping me fix this problem.

    For anyone else whose orders are not showing in All Orders, this is what the problem was for me.

    I was using a paypal sandbox account to test the wp paypal plugin but no orders were showing because the transaction was showing as ‘Pending’ in the debug log.

    Take a look at your debug log and near the top you may find [pending_reason] => multi_currency

    I was taking payment in US dollars on my website but it wasn’t being converted to British Pounds in my sandbox (facilitator) account and was not being added to my sandbox account as a completed payment and therefore not showing as a completed order.

    I had to login to my paypal developer account and ALSO login to https://www.sandbox.paypal.com to allow the account to accept dollars and automatically convert it to GBP.

    Then I tried another test purchase using the wp paypal plugin and the order showed up just fine.

Viewing 6 replies - 1 through 6 (of 6 total)

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