• Resolved EyMeds

    (@eymeds)


    Hi there, I recently purchased the SnapTube theme and they make use of your plugin. So I guess you could say that the plugin I am using is a premium plugin?

    1) I cannot for the love of man create more than 10 video categories. Is this a plugin issue or theme related?

    2) When uploading videos I cannot find them even after the system showed “successful upload” in the green bar. It does show the thumbnail under recently uploaded, however when you click to view I just get a blank player and no video.

    3) I resorted to the Amazon S3 Bucket, but this time when uploading I get a red bar saying “Unknown Error”. I checked and entered all the right credentials. But, Googling etc gives you absolutely no explanation (neither the support docs) on how to correctly set up Bucket with this plugin.
    So I am unsure if it was done incorrectly…

    4) My last issue is that when uploading videos I cannot see a progress bar… Im afraid that once users upload videos (and all my other problems are orted) they will abort the upload beforehand simply due to a lack of information provided during the process. Is this lack of a progress bar “standard” in this plugin or is there a issue with mine?

    Please help me with this… I am desperate!

    Regards,

    H

    https://wordpress.org/plugins/contus-video-gallery/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi,

    SnapTube is not updated their theme to compatible with Video Gallery latest version. So there will be few issues in integration with Video Gallery. Regarding upload and Amazon issues, contact the support team at assist@apptha.com. They will check whether the issue is in integration or plugin.

    Thread Starter EyMeds

    (@eymeds)

    Thanks karthikeyani! I will certainly get in touch.

Viewing 2 replies - 1 through 2 (of 2 total)
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