Support » Plugin: WP Google Analytics Events » A few clicks are not tracked

  • We have click tracking enabled on the website.

    Two click tracks are for e-mail. They get tracked nicely and appear in GA.

    Two other click tracks are for tel: links. They don’t seem to get tracked. But the settings are the same as for the other click tracks.

    What could be going on?

    Thanks in advance!
    -Kevin

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Steve

    (@puddesign)

    Hi, I see its been two weeks with no reply did this get sorted?

    cycloneuk

    (@cycloneuk)

    To be honest I have had a few problems with this on our site https://onlinecasinoreviewz.com – not sure if it’s because of a lot of custom coding with our theme. But I did a clean install and it seems to be tracking again ok for now. No problems with event tracking on the other site we use this plugin on though.

    • This reply was modified 4 months ago by cycloneuk.
    kevinbrands

    (@kevinbrands)

    @puddesign No, it did not get sorted unfortunately.

    Steve

    (@puddesign)

    I would advise going down the tag manager route then.

    kevinbrands

    (@kevinbrands)

    I’ll have a look and see what I can do about that.

    Keep you posted!
    -Kevin

    I’ve checked this, but we are already only using GTM. So that’s not the solution for us.

    What else could be the problem?

    It seems only links with “tel:” do not get tracked. I saw another post where someone has the same problem.

    On this page we have e-mail links that do get tracked. But the telephone links do not get tracked: https://www.chain-logistics.nl/contact/

    Can someone help us out?

Viewing 7 replies - 1 through 7 (of 7 total)
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