Support » Plugin: UpdraftPlus WordPress Backup Plugin » a error condition occurred

  • Resolved renatereitler

    (@renatereitler)


    Hi, I get this error message on the backup:
    0163.751 (0) An error condition occurred for the first time during this job
    how can i solve this because i really don’t know what the error is.
    it is really important that the backup goes well because I have to test the site with the new version PHP7.3.
    hope i can send the logfile to you.

    another question is:
    can I see which dropbox email account the backup is linked to?

    another question is:
    if I keep multiple backup sessions, will this session also remain on the server room?

    with kind regards
    Renate

    wordpress WordPress 5.2.2
    updraftplus Version 1.16.15
    how can i send you the logfile?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    To help us work out the cause of your problem, can you please send us a copy of the backup log?
    You can find this log in the ‘wp-content/updraft’ directory of your site via FTP.
    You can send the log file as an attachment or copy the contents into an online tool (such as http://pastebin.com/ )

    You should be able to see in the UpdraftPlus Dropbox Settings the Dropbox account name that it is connected to.

    You can set UpdraftPlus as to how many backups you want to retain. It can be set in the UpdraftPlus “Settings” tab.

    Best Wishes,
    Bryle

    Thread Starter renatereitler

    (@renatereitler)

    Hi Bryle,

    here is the url for the error log.

    https://pastebin.com/7JdTPbBu

    hope to here you soon.
    see line 443 in the logfile.
    thxs
    Renate

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    The log shows “0161.430 (0) Dropbox: exception (Dropbox_BadRequestException) occurred whilst getting account info: Error in call to API function “users/get_space_usage”: request body: expected null, got value”

    Can you try to re-authenticate your Dropbox storage please?

    Do you also have any caching or security plugin installed? If so, please temporarily deactivate it first before re-authenticating as it is know to cause conflict with UpdraftPlus.

    Kind Regards,
    Bryle

    Thread Starter renatereitler

    (@renatereitler)

    Hi Bryle,
    what I did is change the setting from monthly to 2 weekly and the number placed on 6 session instead of 2 and the changes saved. The program didn’t ask me to perform authorization again. Then I made the backup after which the error message came.

    I’m going to re-authorize again and then see what happens.

    I will come back to this.
    Greetings
    Renate

    Thread Starter renatereitler

    (@renatereitler)

    Hi bryle,
    I have done the re-authorization and stopped the cache plugin.
    then made the backup again with result: complete.
    thanks for your help,
    Greetings
    Renate

    see the new log file.
    https://pastebin.com/H61cuTUf

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Great! Glad it is resolved now.

    Please feel free to open a new thread if you encounter any issues.

    Regards,
    Bryle

    Thread Starter renatereitler

    (@renatereitler)

    HI,
    again I have a (Not finished) backup whit updraftplus.
    what could be the cause please let me know?
    I completely lost now.
    last time I had to authorize again with dropbox, I don’t know what it is now.

    see the link for the logbook.
    https://pastebin.com/Auh8KCus

    Greetings
    Renate

Viewing 7 replies - 1 through 7 (of 7 total)
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