In my first post I reported the situation as it was. In the second one I gave an update about it - for people to have the knowledge that such things happen.
To be clear on two points:
1) if I was really mad at site5, I would have wrote the traditional "site5 sucks" which I noticed became a good trade mark of finding out if a hosting is being problematic(try "godaddy sucks" - and you'll see what I mean)
2) It seems I was not exact. During the last year I DID have tickets and issues that have sprung in site5 hosting, but they where all not serious enough for me to report as "problems" but rather a normal hosting occurrences. so I felt fine with saying site5 had no problems (I should have added - no serious problems)
I wish to start by saying that all in all I am pleased with site5 performance. both as a hosting service and you're support.
Regarding the information of the hosting ownership - I thank you for your clarifications, I believe you will update the people in lifehacker as well (a bigger place then this tinny thread :) )
About "not able to get support":
1) The 24/7 support desk - is fine, but they can take several hours to respond - and when a bunch of my websites are down, I feel that this is not a good enough response time.
2) Live chat support in the day of the problem, was not available. I was able to leave a massage.
The way I got to your help, was through sales.
And the reason I got to you, was after the third conversation I had, I thought of explaining the entire issue I had to the sales lady, as something that happened to me on my former hosting service, asking if site5 will not act the same. She said they wouldn't, and then I explained that I was describing site5 to here - so please be so kind to give me direct e-mails. She was :)
I am glad to hear that they have been retrained quite a bit in the last 30 days...
"They took their time in responding. and gave (public) promisses of time tables which they didn't fulfill (which by itself is fine), and then they disapeared from the discussion board, rather then admitting and letting there clients know what is going on."
My memory claims I am saying the truth. The promise was for two hours, after longer then that (over half an hour over then that), nothing changed, and the next update, on the thread I was looking at, took several hours to get there. I also don't remember seeing you on that thread, so I am not sure we are talking about the same thing.
In any case, the fact that you care enough to comment here and explain your side is admirable, and I am glad to see such willingness from your side in communicating with your clients (me, for that matter). This thread, even if we have some points to clarify, is all in all very reassuring to me.
And one final note, I still have in site5 a ticket "open" for about three months (!) regarding payments from affiliate money site5 owes me, and even that the system recognizes that I deserve the money, It doesn't show in my balance.
I would like to see that "tiny" money issue resolved. If you are in power to help, I would be very happy for your help.
The ticket number is:
Again, thank you for your responses - it means a lot in terms of my trust in site5 services.