Support » Plugin: Jackmail Newsletters » A BAD SUPPORT – NOT FOR ALL DOMAINS

  • Angelibiza

    (@angelibiza)


    You have to configure a Sub domain for the shipments and not all the providers support it! CHECK YOURS FIRST !!!
    Even with those that poovedores that recommend in the documentation DOES NOT WORK. (godday)

    Don’t try to uses if you media library its big … take ages in add a images from your library… in fact never show the library.

    No one responds to support emails, even with the Premiun version, the live chat does not appear.

    When I last get a response this its all the “SUPPORT” i get

    ———————
    We can’t do support every time by chat, because it takes us a lot of times to answer to everyone.

    Our ticketing system answer to our customer in a 72hours range. ( 24 hours for premium + support)
    ————–
    Since you’re facing a lot of issues, let’s cancel your subscription and refund you.

    You’ll be free to use any other tool.
    —————
    ​The domain problem you’re facing is a problem with our headquarter company and can’t be solved right now, so I cannot provide a solution so, the best for you is deal with another solution.

    I think it’s better for you to switch and get refund.

    —————–
    The problem is not on your side, but on our side.

    You could use any domain you want, you’ll still have the message “domain is currently available”.

    i’ve already make the refund, you’ll have your money back on your account in a couple of days.

    ———–
    Unfortunately, I don’t have any vision on the day because the problem exist now for weeks and my dev team can’t find how to fix it.
    ———–
    Plus, you’re lists at 0 contacts is an enconding problem requiering to edit your sql database and this is quite…. hard to explain.
    ————
    ​Sadly I have no solution for you 🙁

    • This topic was modified 11 months ago by Angelibiza.
    • This topic was modified 11 months ago by Angelibiza.
Viewing 1 replies (of 1 total)
  • Plugin Author Jackmail

    (@heyjackmail)

    Hello Angel,

    Our support team has respond to you and after many search we have fond a solution of your problems and we have also refund the “priority support” subscription.

    For the live chat support we searching a solution to have more time for this. The chat it’s not available for the moment because we have a lot of emails from the JM users and we are very busy to give an answer of all of the users.

    Have a good day.
    Max.

Viewing 1 replies (of 1 total)
  • The topic ‘A BAD SUPPORT – NOT FOR ALL DOMAINS’ is closed to new replies.