Support » Plugin: Complianz - GDPR/CCPA Cookie Consent » _fbp cookie active before consent

  • Resolved lucantropo

    (@lucantropo)


    Hello, I inserted the Facebook pixel into the site via the PixelYourSite plugin, then I made the configurations on Complianz relating to the pixel, scanned the cookies etc etc. The _fbp cookie is always present before the user gives consent.

    I have read some discussion about the problem on this forum, but so far I have not found any solutions.
    Can you help me?
    Thank you in advance

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @lucantropo,

    I’ve just set this up on one of my own environments (PYS + Complianz), which appears to work out of the box on my end (example here).

    Let’s start at the beginning, is the PixelYourSite integration activated under Complianz > Integrations?

    Kind regards,
    Jarno

    Thread Starter lucantropo

    (@lucantropo)

    Hi @jarnovos, thank you very much for your reply.
    I re-checked and PixelYourSite has the integration correctly active.

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @lucantropo,

    The difference between your website and Jarno’s example is that this script:

    <script src='https://digital.yopadvisors.com/wp-content/plugins/pixelyoursite/dist/scripts/public.js?ver=8.2.8' id='pys-js'></script> should be blocked, but isn’t…

    Could you check if Safe Mode under settings is enabled, I am also missing a data-cmplz=1 in your HTML, signifying the cookie blocker is enabled.

    regards Aert

    • This reply was modified 9 months, 3 weeks ago by Aert Hulsebos.
    Thread Starter lucantropo

    (@lucantropo)

    Hi @aahulsebos,
    I did this:
    From Settings> Cookies I have disabled the Enable safe mode option and the cookie in question is disabled.
    I believe I have made the correct operations, so the problem is solved.
    Thanks again for the quick and very competent replies.

Viewing 4 replies - 1 through 4 (of 4 total)
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