Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Can you re-install your theme?
Hi,
Clear your browser’s cache. Then see if your site is back to what it was previously.
If no, then please provide us with a link to your website so we can take a look.
Thanks, Whit
If I re-install the theme will I lose all the content? I don’t want to make it any worse
The website’s http://www.billyandmargot.com and at the moment it is just a white screen
It’s not the browser’s cache it’s something ive done with the coding on the template but I’m not sure how to sort it out
The template is also custom one
Sorry I stepped out for a bit.
Make sure you back up your database before you start. You can also export all content by doing the following: in the Dashboard, go to Tools > Export > select ‘ALL’ and then click “Download Export File.” Now you have everything both from your database backup and in XML format.
Now you can reinstall your theme files. If you data is not there after reinstalling, you have it backed up and can reinstall the settings and content either in MySQL or in WordPress backend by using the Import tool.
Cheers, Whit
Thank you for the advice Whit, I’ll be sure to do that once I have sorted the problem out first because there’s no point backing up coding that doesn’t work.
I think your site is disabled or having 500 Internal Server Error
. See this report.
You may need to contact your host to see what is wrong at the server side.
Also, you may try to reinstall WordPres, and after that your theme and the site’s content. Make a backup of your site before making changes.