9.4.0 literally breaks the site – SOLVED

  • vodkarulez

    (@vodkarulez)


    1 month ago

    This morning I installed version 9.4.0, and after that, the website literally stopped working. On one hand, everything became extremely slow, and on the other, the Stripe payment option completely disappeared from the checkout. In my opinion, the developers have seriously messed things up. Тhe plugin urgently needs to be revised.

    Update:

    The developers responded extremely quickly and released a patch to version 9.4.1 on the very same day, which resolved all the issues. That’s the reason I’ve updated my rating for the plugin.

    • This topic was modified 1 month ago by vodkarulez.
    • This topic was modified 1 month ago by vodkarulez.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Douglas I. a11n

    (@imodouglas)

    1 month ago

    Hi @vodkarulez, thank you for your review.

    We will like dig into this issue you are experiencing with the 9.4.0 version of the Stripe plugin. Can you open a support ticket with us so we can investigate this together?

    We look forward to assisting you further with this issue.

    Plugin Author Wesley Rosa

    (@wesleyjrosa)

    1 month ago

    Hello there,

    I am so sorry you are experiencing this issue with your website. Some minutes ago, we released a new patch version that should solve the bug you are having. Can you give it a try and let us know?

    Thread Starter vodkarulez

    (@vodkarulez)

    1 month ago

    Thanks for the quick response. Earlier today, I resolved the issue by rolling back to version 9.3.2, but after your message, I tried the new 9.4.1 version and I can confirm that the issue is fixed.

    Plugin Support Douglas I. a11n

    (@imodouglas)

    1 month ago

    Hi @vodkarulez, thank you for confirming version 9.4.1 resolved your issue!

    Since we’ve successfully fixed the problem you experienced, would you mind updating your review? Your revised rating would make a tremendous difference for our plugin’s visibility and help other merchants discover us.

    Thread Starter vodkarulez

    (@vodkarulez)

    1 month ago

    I was considering doing it, and now I definitely did. I want to remind all users to always reach out whenever there’s an issue with the plugin, that’s the only way the developers can respond as quickly as possible.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    3 weeks, 4 days ago

    That’s great, @vodkarulez! Thanks so much for updating the review and for continuing to use our Stripe plugin.

    If you ever have any other questions, don’t hesitate to start a new thread on the forums. We’re here to help!

    Wishing you a wonderful day! 🙂

Viewing 6 replies - 1 through 6 (of 6 total)
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