8 out of 8 orders in 24 hours have failed with version 1.9.0!
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I have run an ad campaign on Facebook advertising the new financing options on my site and in the last 10 hours there have been 8 out of 8 failed orders with Klarna, all with the new “payment rejected by klarna”.
Thats a very bad start, causing us to loose around 35k in orders! Our plugin versions are the latest, with 1.9.0 for the payment plugin. All orders are in range from 1.5k to 5k so the odds of all the customers being rejected are slim to none.
As this does not make sense and something is definitely wrong, even though Klarna says everything is ok on their side when we contacted them a couple of days ago for the first failed order, is there a way to check and make sure that things work fine, considering other users had such issues when updating the plugin and got it fixed with reverting it back to 1.8.2?
This appears to be similar to this issue, same exact problem and Klarna support claims everything is fine on their side:
https://wordpress.org/support/topic/orders-failed-with-klarna-payments-for-woocommerce-1-8-3/FWIW we have also downgraded to 1.8.2 and are now waiting for new orders to see how it goes. Truly, a very frustrating and dissapointing experience with Klarna non existing support for merchants (really klarna? 9-6 on weekdays and nothing on weekends for merchants?)
What can be done about this? Klarna support opens on Monday and we are left with no support at the moment, although they said they are fine when we contacted them about our first order with a similar rejection message back in Tuesday! Everything is fine, they see no errors, their fraud systems blocked that order. What are the odds for 8 out of 8 failed orders?
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I understand that the decline reasons are private, but do 30 declines in a row make sense for a service like yours? Forgive me but frankly 1 successful order does not make me feel better.
The service is supposed to help not undermine my shop with such catastrophically failing rates.It looks rhat for Klarna 99% of my customers are from Pirate Island which I assure you is not true!
Is it possible that you have a misconfiguration from your side in how you treat these orders seeing as these are high value orders and not low value ones? Do I have to contact someone somewhere in Klarna for anything that can fix this problem?
Is it normal for 30+ orders to be declined? That’s an abysmal approval rate, 1 in 30!
Are our customers doing something wrong (not fraud, but typos or misplaced info or bad addresses on orders that have different billing and shipping addresses?
I am not asking for specifics but I need to know if there is something that I can tell them that can be fixed from their side or this is totally out of my and my clients control?
If this keeps going like this then the approval rate for your financing would be around 1 to 2%!
Hardly worth the effort and honestly this has nothing to do with what the sales rep claimed when she was pitching the service, like good approval rates, even low credit approved and other such fantasies.
This can’t be right…the numbers I am seeing honestly make no sense at all…
My apologies for the long reply, but honestly this has been a very frustrating experience so far. Thank you though for taking the time to check and get back to me
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