Hi @tomh172772,
Can you please share more details on the error you encountered? We have merchants who are using WooCommerce 8.5.2 without any issues so I’d like to review the error and see if it’s reproducible.
Can you please share the below details?
- System Status Report: You’ll find it at the top of the page under WooCommerce > Status > Get system report > Download for support (after you scroll down a bit). Once you have the System Status Report file, please attach it to your reply. (Please remove any sensitive information from the System Status Report).
- Details of the error you encountered.
Looking forward to your reply!
The issue has been resolved, it was on our end. My apologies.
However, we do have a different issue unfortunately. We are using Woocommerce 8.5.2 and Store Front theme version 4.5.4
When going to ‘Woocommerce – Settings – Advanced – Features’, we do not have the ability to sync orders and turn on HPOS.
Please see attached screen shot of what we see using the below Wetransfer link. If you do not want to download the file, you can see a preview on their website.
https://we.tl/t-RrhFQuLboY
When I go to ‘Woocommerce – Status’, I see the following line: ‘HPOS feature screen enabled:’ and there is no check mark to indicate it is enabled. However, I would assume that it is supposed to be enabled by default?
Would appreciate you assistance.
Thanks
Thanks
Hi @tomh172772,
Welcome back!
Please see attached screen shot of what we see using the below Wetransfer link. If you do not want to download the file, you can see a preview on their website.
https://we.tl/t-RrhFQuLboY
When I go to ‘Woocommerce – Status’, I see the following line: ‘HPOS feature screen enabled:’ and there is no check mark to indicate it is enabled. However, I would assume that it is supposed to be enabled by default?
That looks like an issue due to conflict because if you see the System Status Report confirms that HPOS is enabled, then it is indeed enabled.
You are unable to view the option under WooCommerce > Settings > Advanced > Features either due to conflict or browser caching.
Have you tried checking that screen from a different browser?
If yes; then please perform a conflict test with only WooCommerce and Storefront theme enabled and check again. Here’s a guide on performing conflict tests.
I’d recommend creating a staging site for investigating the issue such that the live site is not affected. If your host doesn’t offer that option, I’d recommend WP Staging for quickly spinning up a new test site: https://wordpress.org/plugins/wp-staging
If you see the issue persists, then please share the System Status Report from the staging site in conflict test conditions.
Let us know how it goes and feel free to ask if you have any further questions!
