Title: 6.9.7 issue
Last modified: July 1, 2026

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# 6.9.7 issue

 *  [nimonogi](https://wordpress.org/support/users/nimonogi/)
 * (@nimonogi)
 * [5 days, 22 hours ago](https://wordpress.org/support/topic/6-9-7-issue/)
 * after updating to 6.9.7 the reviews aren’t showing neither on front or backend.
    -  This topic was modified 5 days, 22 hours ago by [nimonogi](https://wordpress.org/support/users/nimonogi/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Daniel K.](https://wordpress.org/support/users/richplugins/)
 * (@richplugins)
 * [5 days, 21 hours ago](https://wordpress.org/support/topic/6-9-7-issue/#post-18953641)
 * Hi [@nimonogi](https://wordpress.org/support/users/nimonogi/),
 * Thank you for reporting this.
 * We found that this issue can happen on some existing installations after updating
   to version 6.9.7 because of a database collation mismatch between the existing
   reviews table and the new review text table added in this release.
 * We are preparing an automatic plugin-side fix for the next update.
 * As a temporary fix, please make a database backup first, then run this SQL query:
 *     ```wp-block-code
       ALTER TABLE wp_grp_google_review_text
       MODIFY review_id VARCHAR(80)
       CHARACTER SET utf8mb4
       COLLATE utf8mb4_unicode_ci
       NOT NULL;
       ```
   
 * If your WordPress database prefix is not `wp_`, please replace `wp_grp_google_review_text`
   with your actual table name.
 * After running this query, please clear any site/plugin cache and check the reviews
   again on the front-end and back-end.
 * Sorry for the inconvenience, and thank you for your patience.
 *  [Crescendo](https://wordpress.org/support/users/crescendoweb/)
 * (@crescendoweb)
 * [1 day, 10 hours ago](https://wordpress.org/support/topic/6-9-7-issue/#post-18956793)
 * Hi [@richplugins](https://wordpress.org/support/users/richplugins/),
 * issue is still present on version 6.9.8. Version 6.9.6 is the last working.
 *  Plugin Author [Daniel K.](https://wordpress.org/support/users/richplugins/)
 * (@richplugins)
 * [1 hour, 17 minutes ago](https://wordpress.org/support/topic/6-9-7-issue/#post-18958641)
 * HI [@crescendoweb](https://wordpress.org/support/users/crescendoweb/),
 * Thank you for your answer.
 * Could you please update to the recent version **6.9.8** and send debug information?
 * Please use ‘**Pastebin**‘ service for show debug info here or send it to our 
   support email.
 * Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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 * ![](https://ps.w.org/widget-google-reviews/assets/icon-256x256.gif?rev=3152314)
 * [Rich Showcase for Google Reviews](https://wordpress.org/plugins/widget-google-reviews/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/widget-google-reviews/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/widget-google-reviews/)
 * [Active Topics](https://wordpress.org/support/plugin/widget-google-reviews/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/widget-google-reviews/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/widget-google-reviews/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Daniel K.](https://wordpress.org/support/users/richplugins/)
 * Last activity: [1 hour, 17 minutes ago](https://wordpress.org/support/topic/6-9-7-issue/#post-18958641)
 * Status: not resolved