Support » Fixing WordPress » 504 Gateway Timeout – Website Down – Can’t Log In to WP Admin

  • omeida

    (@omeida)


    Hello,

    I’m getting a 504 Gateway Timeout message when trying to load my site http://www.omeidachinese.com. I get the same message when trying to log into my WP admin.

    I host from Siteground and clicked to update the SG Optimizer plugin from WP dashboard. I then refreshed and the site was down. And I can’t access my dashboard to deactivate the plugin. What can be done?

    I checked my Siteground error log and am getting this message:

    Timeout waiting for output from CGI script /home/omeidach/public_html/index.php, referer: http://www.omeida.com.cn/

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    Hey, I am looking into it and will update your post shortly.

    omeida

    (@omeida)

    I’ve restored my database using Siteground Restore option in Cpanel. I’m back up and running again. Thanks.

    Hi I have already cleared the browser cache and the DNS cache.

    Everything was fine until last week when I Masterflash the cache, I used the Memcached and downloaded the SG Optimizer plugin (all that from Siteground CPanel). Since then everything went bad, my CPU usage, log errors and site.

    This is a recording from my end (only 30s because of program limitations limitations ) https://s.nimbusweb.me/share/2528771/h8uwrgoz6znak0xwgue3
    but this is the final result in my end https://snag.gy/Pi97gc.jpg
    This is when entering from admin https://s.nimbusweb.me/share/2528782/fxiotvb7qmoaupwvhrn6
    but when going to the site give the same result of site down Error 504.

    My CPU has skyrocketed and I have Log errors
    [Wed Feb 06 10:47:21.425063 2019] [:warn] [pid 23280] [client xxxxxx] Timeout waiting for output from CGI script /home/xxxxxxx/public_html/index.php, referer: https://www.xxxxxxxx.com/wp-admin/
    [Wed Feb 06 10:47:05.685068 2019] [:warn] [pid 23282] [client xxxxxxx] Timeout waiting for output from CGI script /home/xxxxxxxx/public_html/index.php, referer: https://www.xxxxxxxxx.com/
    [Wed Feb 06 10:46:02.722074 2019] [:warn] [pid 50863] [client xxxxxxxxxxxx] Timeout waiting for output from CGI script /home/xxxxxx/public_html/index.php

    Can you please help me?
    Thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)
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