Title: 504 Gateway Error
Last modified: May 14, 2024

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# 504 Gateway Error

 *  Resolved [jakevandee](https://wordpress.org/support/users/jakevandee/)
 * (@jakevandee)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/504-gateway-error-8/)
 * Hello, 
   We are trying to get tickets added to our website with this plugin, and
   while everything else works and configures properly, we cannot get users to be
   able to create tickets. It loads to domain/submit-ticket/, then redirects to 
   domain/my-account/submit-ticket/. I enabled delete all data, and completely uninstalled
   the plugin, then reinstalled it, and now the same issue occurs, except now it
   goes to domain/submit-ticket-2/ now. Anyone have any ideas?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Jawada](https://wordpress.org/support/users/jawada/)
 * (@jawada)
 * [2 years ago](https://wordpress.org/support/topic/504-gateway-error-8/#post-17777325)
 * Hi [@jakevandee](https://wordpress.org/support/users/jakevandee/)
 * Thank you for reaching out and We apologise for the inconvenience. Could you 
   please check if you are using any user role editor plugins? The behavior indicates
   that either another plugin is controlling this behavior or user capabilities 
   have been modified. Please review, and let me know if you still need help with
   it.
 * Regards
 *  Plugin Author [Jawada](https://wordpress.org/support/users/jawada/)
 * (@jawada)
 * [2 years ago](https://wordpress.org/support/topic/504-gateway-error-8/#post-17821193)
 * Hello [@jakevandee](https://wordpress.org/support/users/jakevandee/) ,
 * Since we haven’t received a response from you in over two weeks, we’re marking
   this thread as resolved. If you require any further assistance, please don’t 
   hesitate to reach out. We’re here to help.
 * Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘504 Gateway Error’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
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 * 2 replies
 * 2 participants
 * Last reply from: [Jawada](https://wordpress.org/support/users/jawada/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/504-gateway-error-8/#post-17821193)
 * Status: resolved