Hi,

For some time, anzsi.org/indexers-available/ has had formatting glitches (e.g., code appearing on the page and email icons leading to 404 errors). Recently trying to access the page itself often leads to a 503 or 504 error message. Additionally, trying to access anzsi.org/member-directory/ always results in these messages (this page is only accessible to members so the problem is more easily observed on anzsi.org/indexers-available/).

Troubleshooting mode suggests the error messages only occur on enabling both Email Encoder or User Profiles Made Easy. The pages appear accessible when only one of these is enabled at a given time (although User Profiles Made Easy is required for the page to appear normally, i.e., without sections appearing as code).

In case it’s of use, the sections of code on the Indexers Available page are:
[upme_search button_text=’Search’ combined_search_text=’Search by indexer name, subject specialties, location or additional services etc…’ role=indexers_available Status=ACTIVE operator=AND]
[upme group=all group_meta=accredited role=indexers_available Status=ACTIVE width=2 view=compact users_per_page=70 show_stats=no show_random=’yes’ ]

The sections of code on the Members Directory page are:
[upme_search filters=display_name,billing_state,country button_text=’Search’ combined_search_text=’Search the directory’]
[upme group=all view=compact orderby=billing_last_name orderby_custom=yes order=asc modal=yes show_stats=no hide_admins=yes role=’indexers_available,anzsi_member’ users_per_page=50]

I’m wondering if there are any changes I can safely make to Email Encoder (or UPME) settings that would help solve this issue; or any other possible solutions.
I use Windows 10, and Google Chrome. I’ve checked out the issue on Internet Explorer, Microsoft Edge and Mozilla Firefox – Indexers Available appears to load more easily on these (but retains the formatting errors). However error messages come up for the Members Directory on every browser I’ve tried.

Help would be appreciated.

Thanks

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