Title: 502 errors caused by plugin
Last modified: May 19, 2020

---

# 502 errors caused by plugin

 *  Resolved [chuneycutt](https://wordpress.org/support/users/chuneycutt/)
 * (@chuneycutt)
 * [5 years, 12 months ago](https://wordpress.org/support/topic/502-errors-caused-by-plugin/)
 * Yesterday (5/18/20) our team experienced sporadic 502/504 timeout errors when
   attempting to login to our WordPress dashboard. After checking the following,
   we determined that our installation of the WP Audit Log plugin was somehow causing
   the issue. Deactivating the plugin eliminated the issue.
 * **WordPress version:** 5.4.1
    **Plugin version:** 4.0.3 **Admins affected:** 
   3
 * **What we did to narrow down the issue:**
    - Checked site traffic – nothing out of the ordinary for any of our pages
    - Spoke with hosting support (WPEngine) – they confirmed that their logs showed
      multiple 502/504 errors, but said there were no issues server-side
    - Attempted to access our site dashboard through our company VPN – this worked
      temporarily because we were using different IPs, but the issue came back about
      an hour after
    - Noticed the WP Security Audit Log widget on the dashboard wasn’t loading content
      normally. There were several blank spaces where log info should usually be.
      We tried deactivating the plugin and this seemed to resolve the issue
 * Please advise if you are aware of any settings with the plugin, or possible interference
   with other plugins, that might cause an issue like this. Please also reply if
   you need more information from me to help diagnose this issue.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [robertabela](https://wordpress.org/support/users/robert681/)
 * (@robert681)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/502-errors-caused-by-plugin/#post-12860461)
 * Hello [@chuneycutt](https://wordpress.org/support/users/chuneycutt/)
 * I am sorry to hear you are encountering such issue. I am not aware of any possible
   known issues at the moment.
 * It is hard to tell offhand what could be wrong, however, the fact that the dashboard
   widget was not loading normally is something we might look into.
 * Do you think you can activate the plugin again and check what is in the activity
   log? If it is not possible or do not want to, send us an email at [support@wpwhitesecurity.com](https://wordpress.org/support/topic/502-errors-caused-by-plugin/support@wpwhitesecurity.com?output_format=md)
   and we will troubleshoot this issue in another way.
 * Looking forward to hearing from you.
 *  Thread Starter [chuneycutt](https://wordpress.org/support/users/chuneycutt/)
 * (@chuneycutt)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/502-errors-caused-by-plugin/#post-12865381)
 * Thank you for your reply! We spoke with our hosting provider more this morning,
   and we’ve begun to suspect the issue was more likely caused by downtime they 
   were experiencing with their servers. It is uncertain whether WP Audit Log interfered
   in any way, or why deactivating the plugin seemed to solve the 502 errors.
 * At this time, we are unable to replicate the issues above on our environments.
   I am closing this ticket and marking as resolved. Thank you again for your offer
   to help.
 *  Plugin Support [robertabela](https://wordpress.org/support/users/robert681/)
 * (@robert681)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/502-errors-caused-by-plugin/#post-12868091)
 * You’re welcome [@chuneycutt](https://wordpress.org/support/users/chuneycutt/)
 * I am glad the issue is solved. Do not hesitate to get in touch should you have
   any questions or encounter another issue.
 * Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘502 errors caused by plugin’ is closed to new replies.

 * ![](https://ps.w.org/wp-security-audit-log/assets/icon-256x256.png?rev=2961534)
 * [WP Activity Log](https://wordpress.org/plugins/wp-security-audit-log/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-security-audit-log/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-security-audit-log/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-security-audit-log/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-security-audit-log/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-security-audit-log/reviews/)

## Tags

 * [admin](https://wordpress.org/support/topic-tag/admin/)
 * [editing](https://wordpress.org/support/topic-tag/editing/)
 * [login](https://wordpress.org/support/topic-tag/login/)
 * [timeout](https://wordpress.org/support/topic-tag/timeout/)

 * 3 replies
 * 2 participants
 * Last reply from: [robertabela](https://wordpress.org/support/users/robert681/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/502-errors-caused-by-plugin/#post-12868091)
 * Status: resolved