Title: 502 Error Last modified: June 26, 2024 --- # 502 Error * Resolved [prcm777](https://wordpress.org/support/users/prcm777/) * (@prcm777) * [1 year, 9 months ago](https://wordpress.org/support/topic/502-error-34/) * Hello, * I have had this plugin on for a while, but I am suddenly getting a 502 error. * The error appears when I am logged in Admin panel and I go to click on a product * If I am not logged into admin panel, I do not get the error * I have tried it on couple browsers seems to get the same results – if logged into admin, then get 502 error when clicking on a product, if not logged in, then no error. * This just started a couple weeks ago. * I really enjoy using the plugin, but I have it temporarily disable until I can have the error removed. Viewing 14 replies - 1 through 14 (of 14 total) * Plugin Author [wp-buy](https://wordpress.org/support/users/wp-buy/) * (@wp-buy) * [1 year, 9 months ago](https://wordpress.org/support/topic/502-error-34/#post-17852178) * Hello and thank you for your question We are very surprised that this happened to you. In all honesty, over the past years we have never faced a problem of this kindBefore I wrote this response to you, I tried the plugin again to make sure that this error does not occur, and it actually did not happen to me during the experiment.I would like to follow up on this matter with you and learn more details about this strange error so that we can together reach a solution to this problem, so I would like to ask you some questions:1- Please confirm the type of version you are using (free or paid)2- Please provide me with the changelog error file if you can3- I would like to try our plugin alone while disabling all other plugins and monitor if the error occurs. Will it also happen?? We want to check the conflict with other pluginsThank you and I await your response * Thread Starter [prcm777](https://wordpress.org/support/users/prcm777/) * (@prcm777) * [1 year, 9 months ago](https://wordpress.org/support/topic/502-error-34/#post-17861849) * My apology for my delayed reply, I was out of town for work for most of last week * 1- Please confirm the type of version you are using (free or paid) – Free 2- Please provide me with the changelog error file if you can – Where is this? 3- I would like to try our plugin alone while disabling all other plugins and monitor if the error occurs. Will it also happen?? We want to check the conflict with other plugins – I had most of them off – but there are some core plugins I could not turn off such as Avada Builder and Avada Core. * I use Avada Theme with WooCommerce. Since plugin has been disabled I have not had the error. * Thread Starter [prcm777](https://wordpress.org/support/users/prcm777/) * (@prcm777) * [1 year, 9 months ago](https://wordpress.org/support/topic/502-error-34/#post-17867168) * Hello Again, * Well, I have done a number of plugin updates since I originally messaged you. I decided to turn your plugin back on and the error is no longer happening. Perhaps it was some sort of conflict with one of the core plugins, not sure, but very glad its working again now. * Thank you! * Plugin Support [Adam Salah](https://wordpress.org/support/users/adam1318/) * (@adam1318) * [1 year, 9 months ago](https://wordpress.org/support/topic/502-error-34/#post-17868021) * You’re welcome! * Thank you and have a great day. * Best regards, * Thread Starter [prcm777](https://wordpress.org/support/users/prcm777/) * (@prcm777) * [1 year, 9 months ago](https://wordpress.org/support/topic/502-error-34/#post-17871452) * Hello, * I guess I spoke too soon. The 502 bad gateway error is happening again when I am logged into admin panel and click on a product in the store. I’ve had to shut the plugin off. I tried to troubleshoot for a while, I disable all except the core needed plugins and tried to turn them on one by one – I can’t manage to fully isolate it but it seems to be with one of the following: * **ShortPixel Image Optimizer** * **Regenerate Thumbnails Advanced** * **Simple Cloudflare Turnstile** * **Autoptimize** * Plugin Support [Adam Salah](https://wordpress.org/support/users/adam1318/) * (@adam1318) * [1 year, 9 months ago](https://wordpress.org/support/topic/502-error-34/#post-17872280) * Hello,@prcm777 * We’re sorry to hear that you still have the issue. * We suggest checking your server logs for any specific error messages related to the 502 bad gateway error and you can provide us with them to review. * Thank you and have a nice day. * Best regards, * Thread Starter [prcm777](https://wordpress.org/support/users/prcm777/) * (@prcm777) * [1 year, 9 months ago](https://wordpress.org/support/topic/502-error-34/#post-17879203) * So, in Woocommerce Advanced features I updated from the Woocommerce wordpress posts storage legacy version to the high performance order storage and once again I am not getting the 502 error. I tested it several times and so far its working. * I will mark as resolved for now, but if it returns I will send you the error log. * Thank you, again, so much! * Plugin Support [Adam Salah](https://wordpress.org/support/users/adam1318/) * (@adam1318) * [1 year, 9 months ago](https://wordpress.org/support/topic/502-error-34/#post-17880007) * Hello, [@prcm777](https://wordpress.org/support/users/prcm777/) * You’re welcome! * We’re here to help. * Have a great day! * Thread Starter [prcm777](https://wordpress.org/support/users/prcm777/) * (@prcm777) * [1 year, 9 months ago](https://wordpress.org/support/topic/502-error-34/#post-17881749) * I don’t know what happened overnight but it is doing it again. * Here is part of the error log – it seems to happen sometimes when clicking on a product or sometimes when adding product to cart. * I tested it so many times and it does it over and over – this is just part of the error log with site/server naem removed. * 2024/07/10 14:23:24 [error] 1888399#1888399: *346144 FastCGI sent in stderr: “ ined array key “aria-describedby_text” in /var/www/clients/client10/web15/web/ wp-content/plugins/woocommerce/templates/loop/add-to-cart.php on line 40; 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PHP message: PHP Warning: Undefined array key “height” in /var/www/clients/client10/ web15/web/wp-includes/media.php on line 1434; PHP message: PHP Warning: Undefined array key “aria-describedby_text” in /var/www/clients/client10/web15/web/wp-content/ plugins/woocommerce/templates/loop/add-to-cart.php on line 40; PHP message: PHP Warning: Undefined array key “width” in /var/www/clients/client10/web15/web/wp- includes/media.php on line 1429; PHP message: PHP Warning: Undefined array key“ width” in /var/www/clients/client10/web15/web/wp-includes/media.php on line 1434; PHP message: PHP Warning: Undefined array key “height” in /var/www/clients/client10/ web15/web/wp-includes/media.php on line 1434; PHP message: PHP Warning: Undefined array key “width” in /var/www/clients/client10/web15/web/wp-includes/media.php on line 1429; PHP message: PHP Warning: Undefined array key “width” in /var/www/ clients/client10/web15/web/wp-includes/media.php on line 1434; PHP message: PHP Warning: Undefined array key “height” in /var/www/clients/client10/web15/web/ wp-includes/media.php on line 1434; PHP message: PHP Warning: Undefined array key “aria-describedby_text” in /var/www/clients/client10/web15/web/wp-content/ plugins/woocommerce/templates/loop/add-to-cart.php on line 40″ while reading response header from upstream, client: 47.128.40.7, server: sitenameremoved, request: “GET /product-category/cds/?product_count=50&product_orderby=date HTTP/ 2.0”, upstream: “fastcgi://unix:/var/lib/php8.2-fpm/web15.sock:”, host: “sitenameremoved” * Thread Starter [prcm777](https://wordpress.org/support/users/prcm777/) * (@prcm777) * [1 year, 9 months ago](https://wordpress.org/support/topic/502-error-34/#post-17881753) * Do you have a place I can send the full error log if needed? * Plugin Author [wp-buy](https://wordpress.org/support/users/wp-buy/) * (@wp-buy) * [1 year, 9 months ago](https://wordpress.org/support/topic/502-error-34/#post-17883503) * As i can see, after checking your error log * There is no errors related to our plugin! * A 502 error usually indicates a problem with the server acting as a gateway or proxy. * Here are a few steps to troubleshoot and potentially resolve the issue: 1. **Check Server Logs**: 2. - Review your server logs for any error messages or warnings that occur when you trigger the 502 error. This can provide specific details about what’s causing the problem. 3. **Plugin Conflict**: 4. - Deactivate all plugins except WP Content Copy Protection & No Right Click and see if the issue persists. If it doesn’t, reactivate the plugins one by one to identify any conflicts. 5. **Theme Conflict**: 6. - Switch to a default WordPress theme (e.g., Twenty Twenty-One) and see if the error still occurs. If it doesn’t, the issue might be with your theme. 7. **Update Plugin and WordPress**: 8. - Ensure that both WordPress and the WP Content Copy Protection & No Right Click plugin are up to date. Sometimes updates include fixes for such issues. 9. **Increase Server Resources**: 10. - Sometimes, a 502 error can be due to insufficient server resources. Try increasing the memory limit in your `wp-config.php` file:phpCopy code`define(' WP_MEMORY_LIMIT', '256M');` 11. **Check .htaccess File**: 12. - If you’re using an .htaccess file, ensure there are no rules that might be causing the error. You can temporarily rename the .htaccess file to see if it resolves the issue. - I want to check your .htacess file contents, but i dont prefer to provide it here because it may contain some sensitve data - So i suggest to check it with your developer and let me know the results * Thank you * Thread Starter [prcm777](https://wordpress.org/support/users/prcm777/) * (@prcm777) * [1 year, 9 months ago](https://wordpress.org/support/topic/502-error-34/#post-17886274) * Thank you, I think it might be conflicting with AutiOptimize plugin. Still trying to figure it out 🙁 * Plugin Author [wp-buy](https://wordpress.org/support/users/wp-buy/) * (@wp-buy) * [1 year, 9 months ago](https://wordpress.org/support/topic/502-error-34/#post-17887571) * Please keep us posted on the results you get Thank you * Thread Starter [prcm777](https://wordpress.org/support/users/prcm777/) * (@prcm777) * [1 year, 8 months ago](https://wordpress.org/support/topic/502-error-34/page/2/#post-17920301) * It was a server time out issue Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘502 Error’ is closed to new replies. * ![](https://ps.w.org/wp-content-copy-protector/assets/icon-256x256.png?rev=976781) * [WP Content Copy Protection & No Right Click](https://wordpress.org/plugins/wp-content-copy-protector/) * [Support Threads](https://wordpress.org/support/plugin/wp-content-copy-protector/) * [Active Topics](https://wordpress.org/support/plugin/wp-content-copy-protector/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-content-copy-protector/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-content-copy-protector/reviews/) * 17 replies * 3 participants * Last reply from: [prcm777](https://wordpress.org/support/users/prcm777/) * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/502-error-34/page/2/#post-17920301) * Status: resolved