Title: 502 Error
Last modified: November 14, 2018

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# 502 Error

 *  Resolved [robyn017](https://wordpress.org/support/users/robyn017/)
 * (@robyn017)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/502-error-12/)
 * I can’t even load the plugin, it just times out and gives a 502 error meaning
   that I can’t even authenticate my account for tracking.
 * I disabled my apache kill script which has a 60 second time out and now I just
   have a spinning wheel of death when I try to run the plugin.
 * Help is much appreciated. Thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F502-error-12%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * (@cliffseal)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/502-error-12/#post-10884048)
 * Hey [@robyn017](https://wordpress.org/support/users/robyn017/), can you see if
   your IP security has been set up correctly? If it’s enabled, you’ll need to whitelist
   your server’s IP address.
    -  This reply was modified 7 years, 6 months ago by [Cliff Seal](https://wordpress.org/support/users/cliffseal/).
 *  Thread Starter [robyn017](https://wordpress.org/support/users/robyn017/)
 * (@robyn017)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/502-error-12/#post-10884509)
 * Hi [@cliffseal](https://wordpress.org/support/users/cliffseal/), I did whitelist
   the IP addresses given to me by Pardot. After doing that the plugin just kept
   timing out. I turned off that time out option to see if giving more than 60 seconds
   out allow it to load, but it did not work.
 *  Plugin Author [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * (@cliffseal)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/502-error-12/#post-10884603)
 * These would be the IP addresses of your individual server (assuming you have 
   IP Security enabled). You’re giving the server—and therefore, the plugin—access
   to the Pardot API.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘502 Error’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/502-error-12/#post-10884603)
 * Status: resolved