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[resolved] 500 internal server error while upgrading to 3.5 (19 posts)

  1. b_polpot
    Posted 2 years ago #

    Hello everybody,
    unfortunately tonight I tried to automatically update my wordpress from 3.4.1 to 3.5. Apparently the upgrading was unsuccessfull and now I get a 500 internal server error on any page of my website.
    The website is http://www.benecrippa.com and I have no clue about what might have caused it.
    Can anybody give some help or at least helping me figuring out the cause of this?
    Thank you so much,

  2. benjaminkingsmith
    Posted 2 years ago #

    I'm getting the same issue. I was also upgrading from 3.4.1 to 3.5. Except only my back end is causing the issue. It says:

    The website encountered an error while retrieving http://personalbrandingpros.com/wp-admin/. It may be down for maintenance or configured incorrectly.
    Here are some suggestions:
    Reload this webpage later.
    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

    It appears to be the same issue.

  3. Rename your .htaccess file to old.htaccess and see if that lets you in?

    If so, then see if the .htaccess is just this and it works: http://codex.wordpress.org/Using_Permalinks#Creating_and_editing_.28.htaccess.29

  4. b_polpot
    Posted 2 years ago #

    Hello Ipstenu,
    thank you for your answer.
    Done as you suggested, and just updated the .htaccess as suggested on the link, but nothing working yet....

    I even tried to restore all the wordpress files from a backup and I still get the 500 error on any page.

  5. mascor
    Posted 2 years ago #

    same problem. During update to 3.5:
    500 Internal Server Error
    Please help

  6. mascor
    Posted 2 years ago #

    The Error Log show:
    End of script output before headers: index.php
    AH01215: suexec policy violation: see suexec log for more details
    Please Help

  7. mascor
    Posted 2 years ago #

    I uploaded a backup copy of:
    - root files
    - wp-admin directory
    - wp-includes directory
    Now is working, but what i have to do to update 3.5?

  8. Dion Hulse
    Lead Developer
    Posted 2 years ago #

    AH01215: suexec policy violation: see suexec log for more details

    @mascor: Do you have access to the logs generated by PHP? or more specifically, the suexec logs?
    You may need to ask your web host for the details, it sounds like the security modules installed on your server are out of date, and are blocking WordPress accidentally.

  9. mascor
    Posted 2 years ago #

    thanks for your help.
    I asked for "suexec log" to my web host and I'm waiting a response.

    Please can you tell me what are "security modules installed on your server"?


  10. Boilerclip
    Posted 2 years ago #

    I have the same error, when i tried upgrading it to 3.5. But how do i rename my .htacces ? I'm not a big whizzkid so can anybody explain me that?

  11. b_polpot
    Posted 2 years ago #

    Hello everybody, I contacted my host which solved the problem by adding this code line to my file wp-settings.php:
    require( ABSPATH . WPINC . '/class-wp-embed.php' );

    Now my website is up and running.

  12. webmaster@e-tog.co.za
    Posted 2 years ago #

    Hi there, I've got the same problem after trying to upgrade to the latest WP version, I think 3.5, my site http://www.saboi.co.za
    The .htaccess file was completely blank and I've put in the following code:
    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    # END WordPress

    Now I only get a blank page when visiting my site

  13. Zzzptm
    Posted 2 years ago #

    I added the .htaccess file and the line of code in wp-settings.php. Still no go.

    My daughter's blog on 3.4.1 is running fine on the same server my 3.5 upgrade is giving an error 500.

    Can I roll my blog back to 3.4.1, or will that throw errors on a 3.5 version of the database?

    My blog: zzzptm.com

  14. bmw0679
    Posted 2 years ago #

    I've run into the same issue. I've tried .htaccess, deactivating plugins, checked for the code line in wp-settings and I've still got nothing.

  15. Zzzptm
    Posted 2 years ago #

    Since this one is marked "resolved", perhaps the WP support folks are ignoring it. I'll see if there's another active thread or start my own...

  16. gerital
    Posted 1 year ago #

    AH01215: suexec policy violation: see suexec log for more details

    Just got this error log message after upgrading from 3.4.1 to 3.5.1. The problem comes from file permissions set to 0644, after changing this to 0755 everything worked fine.

    The problem seems to be with hostings using suexec to manage the permissions of files and folders. More info on this thread (in italian): http://www.wpitaly.it/2008/12/05/utenti-aruba-linux-aggiornamento-automatico-worpdpress-27/

  17. scuzzu
    Posted 1 year ago #

    Same issue here.

    I tried 3 times with the following website and got the error:
    > http://www.assurance-guide.com

    But this one worked good at the first try, but it took around 3 minutes...
    > http://www.agenceducapdantibes.com

    Both are located on the same server.

  18. WPyogi
    Forum Moderator
    Posted 1 year ago #

    @scuzzu - this thread is about WP3.5 - is that what you updated to?

    Please see:


  19. scuzzu
    Posted 1 year ago #

    Yes sorry :)

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