Support » Fixing WordPress » 500 Internal Server Error (Still an issue … someone help please)

  • cristalynn84

    (@cristalynn84)


    I previously posted this issue …

    “cristalynn84 (@cristalynn84)
    1 week ago
    I am receiving an 500 Internal Server Error when I click on both of the “pages” I have created so far. Newbie to this editing stuff so go east on my with the lingo. Thank you to any assistance in advance!”

    I then received this response from a moderator ….
    t-p (@t-p)
    1 week ago
    The page you need help with generates internal server errors (error 500). internal server errors are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    I tried my best to do what he suggested and this is what I got …
    cristalynn84 (@cristalynn84)
    6 days ago
    Reply to @t-p :

    Let me start from the top of your reply …

    How do I know if have access to my admin panel? And are you referring to an admin panel through BlueHost or WordPress? I have to assume WordPress? When I am in my “WordPress Tools” from the top horizontal menu provided on BlueHost, and I click on “Plugins”, I am able to turn my plugins on and off, I tried turning them all off and I still received the error when viewing my profile and trying to click on these “pages” I have created. I have no since turned them all back on again just in case. I have yet to really understand what these plugins that were already there (I didn’t download them) actually do for my website.

    I then switched my theme back to the original theme provided, which was “Twenty Seventeen” and that Theme does not display “pages” like the Theme I’m trying to use does. That theme just incase it matters is “Juliet”. I do have one other Theme downloaded and it’s “Mailard” … I switched to that and that did show my “pages” and I still received the same error when clicking on my “pages” link. So it can’t be the “Juliet” theme specifically, right?

    When I tried to attempt your third possible solution I was able to get in to my “File Manager” through Bluehost, but then it asked me if I wanted to see my “Home Directory”, “Web Root” or “Document Root for” with a drop down menu where I select my domain. I went to the “Home Directory first which looked like an email inbox screen and saw nothing that was titled .htaccess … I then tried “Web Root”, it looked the same as described above but I still didn’t see anything titled .htaccess . I am getting the feeling I am completely missing something here.

    …. And I’ve heard nothing back from that moderator or anyone else.

    Is someone able to continue helping me troubleshoot this issue.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 16 through 18 (of 18 total)
  • @abletec

    I believe the “coming soon” ad on my site is because I haven’t officially launched my site? Is that what you’re referring to?

    Sorry for the delayed response, I was away from my computers the past few days.

    Thanks!

    Crista

    Hi, Crista. Glad you’re ok. Yes, that is what I was referring to. I’m not sure what Bluehost requires, if anything, to “officially launch” your site, as most hosts don’t require anything but a homepage to replace their default 1.

    Can you perchance deactivate or ask Bluehost to deactivate their endurance-cache plugin? This seems to have a plethora of known issues, & I think may be causing yours.

    Also, Crista, can we please see your .htaccess & your index.php files? You can probably open these using Bluehost’s file manager. Just copy & paste the text. Please enclose in , ie,

    line 1
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Viewing 3 replies - 16 through 18 (of 18 total)
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