Title: 500 -Internal Server Error on scan
Last modified: August 22, 2016

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# 500 -Internal Server Error on scan

 *  Resolved [jochenc](https://wordpress.org/support/users/jochenc/)
 * (@jochenc)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/500-internal-server-error-on-scan/)
 * I’m getting this error when i try to scan
 * 500 -Internal Server Error
 * When i try to build a package it’s only 3Kb big when it should be+-100Mb
 * Any ideas?
 * [https://wordpress.org/plugins/duplicator/](https://wordpress.org/plugins/duplicator/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/500-internal-server-error-on-scan/#post-5586484)
 * Hey jochenc,
 * Checkout this question on the FAQs page I believe it may help or provide some
   clues about this issue:
    -> Browse to: [http://lifeinthegrid.com/duplicator-faq](http://lifeinthegrid.com/duplicator-faq)-
   > Find question: “I got an “Internal Server 500″ message what should I do?”
 * Hope that helps!
 *  Thread Starter [jochenc](https://wordpress.org/support/users/jochenc/)
 * (@jochenc)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/500-internal-server-error-on-scan/#post-5586520)
 * Thanks Cory!
 * I actually just got it to work again by temporarily deactivating the W3TC plugin.
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/500-internal-server-error-on-scan/#post-5586601)
 * Nice! Thxs for the update.

Viewing 3 replies - 1 through 3 (of 3 total)

 The topic ‘500 -Internal Server Error on scan’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [11 years, 9 months ago](https://wordpress.org/support/topic/500-internal-server-error-on-scan/#post-5586601)
 * Status: resolved