500 internal server error but request message is successful and no email

Hi @gramz1,

Thanks for the report, can I get you to open a support thread for this please?

• https://wordpress.org/support/plugin/bdvs-password-reset/

When you do can you please include some of the following information? This will help me to reproduce the issue and find a fix for it:

If you are using WordPress 5.2+…

• Can you paste a copy of your site’s debug info from Tools > Site Health > Info > Copy site info to clipboard

If you are using lower than WordPress 5.2+…

• WordPress version
• PHP version
• Server type, i.e. Windows or Linux

Regardless of the above it’d also be good to know:

• What theme you are using
• Any plugins you are using
• Your timezone settings

I look forward to getting this info and looking into this issue!

Cheers,

Hello,

Thanks for that, OK so:

• Line 28 in api.route.reset-password.php is the line that triggers the password reset process, so commenting it will bypass the entire process.
• The try / catch in that file wraps around the process that fetches the user and triggers the reset process. There are many points during the process where an exception may be thrown, and if so the catch picks that up and returns the 500 error code to the API request

Are you getting an error message when you receive the 500 error code? I assume you are receiving an error like:

{
    "code": "error_code",
    "message": "Error message.",
    "data": {
        "status": 500
    }
}

And not that WordPress is crashing? If there’s an error message in the response that’d be very useful. If not from your server logs? Or by enabling WP_DEBUG?

Hello,

OK, I think I have found the issue, the fix I put in for this issue:

• https://wordpress.org/support/topic/datetimezone__construct-unknown-or-bad-timezone/

Used this function:

• wp_timezone()

Which is only available from WordPress 5.3.0

This function is a shortcut to create a DateTimeZone object. I’ll look and see if I can add support for this for earlier WP versions.

Will probably be able to do this today.

Hello,

Just pushed in version 0.0.6 with a fix for this, please could you update and confirm if it is now working for you?

Thanks,