Support » Fixing WordPress » 500 Internal server error after server move

  • Resolved webrightnow



    I had to move a WP website from one server to another. The URL stayed the same and I tried to follow the steps listed in the official documentation:

    – I took a backup of the database via PhpMyadmin
    – I backed up the web files via FTP
    – I imported the database onto the new server
    – I uploaded the web files and directories (as far as I can tell all permissiona are correct)
    – I edited wp-config.php to reflect the new database details

    Nameservers have switched and now the website just shows a 500 error.

    I have no access to the admin either.

    I connected by FTP as the main user for the account and found that it has no permission to delete or rename any of the folders.

    When I uploaded the files originally, I was signed on via SSH as the root user for the server (because the domain was not active yet), so I’m wondering if that’s the problem.

    Do I need to delete all the files again and upload them as a regular FTP user for things to work, or has this nothing to do with it?

    I’m confused, any help would be appreciated.

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  • esmi


    Forum Moderator

    Try checking your site’s error logs for a more specific error message. Your hosts should be able to help you accessing your site’s error logs.

    Deleting the files and re-uploading them as the account owner fixed it. Initially only the home page was working and all other pages were showing a 404 error, but I was able to log onto the admin, change the permalink structure, save the settings and this finally brought the website back to normal.

Viewing 2 replies - 1 through 2 (of 2 total)
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