Title: 500 Internal Server Error Last modified: June 2, 2019 --- # 500 Internal Server Error * [jrwebdesign](https://wordpress.org/support/users/jrwebdesign/) * (@jrwebdesign) * [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/) * I do not know if it happened to anyone else, but when I asked to update the plugin Sportpress 2 days ago my site crashed and I can not access the wordpress panel anymore. I did the update of the plugin and when I clicked back to the dashboard the site stopped and started to display the message “500 Internal Server Error”. I have already increased the execution time on the server but it does not work. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F500-internal-server-error-617%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 28 total) 1 [2](https://wordpress.org/support/topic/500-internal-server-error-617/page/2/?output_format=md) [→](https://wordpress.org/support/topic/500-internal-server-error-617/page/2/?output_format=md) * Plugin Contributor [Savvas](https://wordpress.org/support/users/savvasha/) * (@savvasha) * [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/#post-11598024) * Hi [@jrwebdesign](https://wordpress.org/support/users/jrwebdesign/), * I am sorry that was happened to you… * To be sure that it was SportsPress fault, please delete the SportsPress plugin folder from `wp-content/plugins/`. Dont worry, you will not loose any data. You can use either an FTP client, or a File Manager from cPanel/Plesk. * If the problem is still there, then you should come in contact with your host provider for further assistant. * Thanks, Savvas * Thread Starter [jrwebdesign](https://wordpress.org/support/users/jrwebdesign/) * (@jrwebdesign) * [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/#post-11599370) * Hello [@savvasha](https://wordpress.org/support/users/savvasha/)! * I’ve done this, so make sure it’s the plugin, delete the folder and it works again, so I tried to perform a new installation and the same problem occurred again. * Plugin Contributor [Savvas](https://wordpress.org/support/users/savvasha/) * (@savvasha) * [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/#post-11600143) * Hi [@jrwebdesign](https://wordpress.org/support/users/jrwebdesign/) , * You should check your error logs for more info. It seems that something is misonfigured at your server. You should contact with your hosting provider to help you out. * Thanks, Savvas * Thread Starter [jrwebdesign](https://wordpress.org/support/users/jrwebdesign/) * (@jrwebdesign) * [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/#post-11605566) * It was confirmed by the hosting that the problem is with the plugin. When we remove the folder from it, the site returns to normal. * Plugin Contributor [Savvas](https://wordpress.org/support/users/savvasha/) * (@savvasha) * [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/#post-11605610) * The cause of 500 is SportsPress but we need more info to investigate. Some logs will be helpful to identify the root of the issue. * Thanks, Savvas * Thread Starter [jrwebdesign](https://wordpress.org/support/users/jrwebdesign/) * (@jrwebdesign) * [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/#post-11609272) * I do not know where I could get an error log to send them, I requested the hosting and they also asked me to contact the plugin support. * At the last attempt I confirmed that it was not even necessary to activate the plugin, I removed it again and only installed it and my panel returned the error. * Plugin Contributor [Savvas](https://wordpress.org/support/users/savvasha/) * (@savvasha) * [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/#post-11609280) * They (hosting provider) should send you the error log 😉 * Thanks, Savvad * Plugin Contributor [Savvas](https://wordpress.org/support/users/savvasha/) * (@savvasha) * [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/#post-11609299) * In the meantime you can try to disable all your plugins before re-installing SportsPress. If it installed and activated without error then try to activate one by one the other plugins to identify which one conflicts with SportsPress. * Thanks, Savvad * Thread Starter [jrwebdesign](https://wordpress.org/support/users/jrwebdesign/) * (@jrwebdesign) * [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/#post-11609370) * I just did it, I deactivated all other plugins used, including sportpress soccer and the error remains. * Plugin Contributor [Savvas](https://wordpress.org/support/users/savvasha/) * (@savvasha) * [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/#post-11609371) * Try also to switch to a default theme like Rookie or Twentyseventeen * Thread Starter [jrwebdesign](https://wordpress.org/support/users/jrwebdesign/) * (@jrwebdesign) * [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/#post-11609526) * I already use Rookie. * Plugin Contributor [Savvas](https://wordpress.org/support/users/savvasha/) * (@savvasha) * [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/#post-11609534) * Ok.. Can you try to replace `modules/sportspress-default-nationality.php` with the following before activating SportsPress: [https://github.com/ThemeBoy/SportsPress/blob/master/modules/sportspress-default-nationality.php](https://github.com/ThemeBoy/SportsPress/blob/master/modules/sportspress-default-nationality.php) * And then try to activate it. * Thread Starter [jrwebdesign](https://wordpress.org/support/users/jrwebdesign/) * (@jrwebdesign) * [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/#post-11611839) * I made the change and when I try to activate it it returns the error. * Plugin Contributor [Savvas](https://wordpress.org/support/users/savvasha/) * (@savvasha) * [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/#post-11611882) * Can you share the versions of PHP and MySQL you are using? * Thread Starter [jrwebdesign](https://wordpress.org/support/users/jrwebdesign/) * (@jrwebdesign) * [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/#post-11612398) * PHP 7.2 (ea-php72) Versão do servidor: 5.7.26-cll-lve – MySQL Community Server–( GPL) Viewing 15 replies - 1 through 15 (of 28 total) 1 [2](https://wordpress.org/support/topic/500-internal-server-error-617/page/2/?output_format=md) [→](https://wordpress.org/support/topic/500-internal-server-error-617/page/2/?output_format=md) The topic ‘500 Internal Server Error’ is closed to new replies. * ![](https://ps.w.org/sportspress/assets/icon-256x256.png?rev=1252005) * [SportsPress - Sports Club & League Manager](https://wordpress.org/plugins/sportspress/) * [Frequently Asked Questions](https://wordpress.org/plugins/sportspress/#faq) * [Support Threads](https://wordpress.org/support/plugin/sportspress/) * [Active Topics](https://wordpress.org/support/plugin/sportspress/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/sportspress/unresolved/) * [Reviews](https://wordpress.org/support/plugin/sportspress/reviews/) ## Tags * [sportpress](https://wordpress.org/support/topic-tag/sportpress/) * [update](https://wordpress.org/support/topic-tag/update/) * 28 replies * 3 participants * Last reply from: [Savvas](https://wordpress.org/support/users/savvasha/) * Last activity: [7 years ago](https://wordpress.org/support/topic/500-internal-server-error-617/page/2/#post-11630970) * Status: not resolved