Support » Fixing WordPress » 500 Internal Server Error

  • Resolved Stefano Rossi

    (@stefanorossi67)


    Hi,

    I’m a very low wp user and I’m trying to setting up a very basic e-commerce shop for my wife’s store. Everything was going well but after an import with a woocommerce import csv plunging (already used), wp gave me a 500 internal server error.
    I know that there are a lot of thread regarding this type of problem but I do not see anything that regard mi problem.

    So please may I ask a support please?
    I attach also the woocommerce status

    Thank you very much
    Stefano

    
    ### WordPress Environment ###
    
    Home URL: https://lagabbianellavenezia.com
    Site URL: https://lagabbianellavenezia.com
    WC Version: 3.5.1
    Log Directory Writable: ✔
    WP Version: 4.9.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: it_IT
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: nginx
    PHP Version: 7.0.32 - Consigliamo di usare PHP versione 7.2 o superiore per prestazioni e sicurezza maggiori. Come aggiornare la versione di PHP
    PHP Post Max Size: 2 GB
    PHP Time Limit: 1200
    PHP Max Input Vars: 6144
    cURL Version: 7.61.1
    OpenSSL/1.1.0f
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.15-MariaDB-log
    Max Upload Size: 2 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.5.1
    WC Database Prefix: wp_134669094_
    MaxMind GeoIP Database: ✔
    Dimensione totale database: 10.31MB
    Dimensione dati database: 8.55MB
    Dimensione indice database: 1.76MB
    wp_134669094_woocommerce_sessions: Dati: 1.02MB + Indice: 0.02MB
    wp_134669094_woocommerce_api_keys: Dati: 0.02MB + Indice: 0.03MB
    wp_134669094_woocommerce_attribute_taxonomies: Dati: 0.02MB + Indice: 0.02MB
    wp_134669094_woocommerce_downloadable_product_permissions: Dati: 0.02MB + Indice: 0.05MB
    wp_134669094_woocommerce_order_items: Dati: 0.02MB + Indice: 0.02MB
    wp_134669094_woocommerce_order_itemmeta: Dati: 0.02MB + Indice: 0.03MB
    wp_134669094_woocommerce_tax_rates: Dati: 0.02MB + Indice: 0.06MB
    wp_134669094_woocommerce_tax_rate_locations: Dati: 0.02MB + Indice: 0.03MB
    wp_134669094_woocommerce_shipping_zones: Dati: 0.02MB + Indice: 0.00MB
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    wp_134669094_woocommerce_payment_tokens: Dati: 0.02MB + Indice: 0.02MB
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    wp_134669094_postmeta: Dati: 2.41MB + Indice: 0.72MB
    wp_134669094_posts: Dati: 3.41MB + Indice: 0.23MB
    wp_134669094_termmeta: Dati: 0.02MB + Indice: 0.03MB
    wp_134669094_terms: Dati: 0.02MB + Indice: 0.03MB
    wp_134669094_term_relationships: Dati: 0.06MB + Indice: 0.05MB
    wp_134669094_term_taxonomy: Dati: 0.02MB + Indice: 0.03MB
    wp_134669094_usermeta: Dati: 0.02MB + Indice: 0.03MB
    wp_134669094_users: Dati: 0.02MB + Indice: 0.03MB
    wp_134669094_wc_download_log: Dati: 0.02MB + Indice: 0.03MB
    wp_134669094_wc_webhooks: Dati: 0.02MB + Indice: 0.02MB
    
    ### Post Type Counts ###
    
    attachment: 429
    customize_changeset: 175
    custom_css: 1
    feedback: 4
    jetpack_migration: 2
    jp_img_sitemap: 3
    jp_sitemap: 3
    jp_sitemap_master: 3
    nav_menu_item: 18
    oembed_cache: 1
    page: 23
    post: 4
    product: 106
    product_variation: 35
    revision: 280
    safecss: 1
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (20) ###
    
    Akismet Anti-Spam: by Automattic – 4.1
    AMP: by WordPress.com VIP
    XWP
    Google
    and contributors – 0.7.2
    
    Contact Form 7: by Takayuki Miyoshi – 5.0.5
    EU Cookie Law: by Alex Moss
    Marco Milesi
    Peadig
    Shane Jones – 3.0.5
    
    GDPR Cookie Compliance: by Moove Agency – 1.1.8
    Gutenberg: by Team Gutenberg – 4.3.0
    Jetpack by WordPress.com: by Automattic – 6.7
    WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.2.1 – Non testato con la versione attiva di WooCommerce
    WooCommerce Gutenberg Products Block: by Automattic – 1.1.2 – Non testato con la versione attiva di WooCommerce
    WooCommerce Customizer: by SkyVerge – 2.6.0 – Non testato con la versione attiva di WooCommerce
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.5
    WooCommerce Stripe Gateway: by WooCommerce – 4.1.12
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.6
    WooCommerce Product CSV Import Suite: by WooCommerce – 1.10.20
    WooCommerce Services: by Automattic – 1.17.1
    Woocommerce Easy Variations Management: by WPExperts.io – 1.5 – Non testato con la versione attiva di WooCommerce
    WooCommerce Variation Swatches and Photos: by Lucas Stark – 3.0.10
    WooCommerce: by Automattic – 3.5.1
    Importatore WordPress: by wordpressdotorg – 0.6.4
    PayPal Buy Now Button: by Scott Paterson – 1.7.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    instock (instock)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: ❌ La visibilità della pagina dovrebbe essere pubblica
    Carrello: ❌ La visibilità della pagina dovrebbe essere pubblica
    Cassa: ❌ La visibilità della pagina dovrebbe essere pubblica
    Il mio account: ❌ La visibilità della pagina dovrebbe essere pubblica
    Termini e condizioni: #3 - /contatti/
    
    ### Theme ###
    
    Name: Dyad 2
    Version: 2.0.6-wpcom
    Author URL: http://wordpress.com/themes
    Child Theme: ❌ – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
    ti consigliamo di utilizzare un child theme. Vedi: Come creare un child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Stefano Rossi

    (@stefanorossi67)

    Problem solved!

    I canceled all the products and re-imported the file that I previous exported for massive changing.
    The problem was due to the fact that I complete one column (parent) instead of another (order)….:( it was late….

    Thank you fo the answer.

    Stefano

    Moderator t-p

    (@t-p)

    Glad to know it 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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