Support » Fixing WordPress » 500 Internal Server Error

  • I haven’t been on my site in several months and when I went to load photos into a blog post they wouldn’t load or wouldn’t Crunch. I would get an HTTP error message. Sometimes it gives me this message when I try to even open up a new post Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Apache Server at http://www.freckledeggphotography.com Port 80

    When I try to access my plug ins I get this message
    Fatal error: Cannot use object of type stdClass as array in /home/content/a/b/r/abrockman/html/blog/wp-content/plugins/pp-p3-compat/dependencies/PpPluginUpgrader.php on line 49

    I have no clue what to do. Im still on 3.2 so I know i need to do some updating but I can’t even access my updates. Im kind of stuck

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  • Hi Freckled. Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause. If you can’t deactivate them from the admin panel, use your host cPanel File Manager or FTP to access the wp-content/plugins folder. Since the error message points to the pp-p3-compat plugin, try renaming that plugin directory. That will disable the plugin. If that doesn’t fix it, try renaming the /plugins directory. That will disable all plugins.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

Viewing 1 replies (of 1 total)
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