Title: 500 internal server error Last modified: August 21, 2016 --- # 500 internal server error * Resolved [Patz](https://wordpress.org/support/users/patz/) * (@patz) * [12 years, 2 months ago](https://wordpress.org/support/topic/500-internal-server-error-308/) * Hi, * Firstly thanks for this plugin, so straightforward to setup! Got the test product purchased and refunded fine. Only since when I go to either update or edit a product I’ve been having an ongoing frustrating server error. It seems unrepairable and to restore the site to try again I have to create a new database and import my backup. I did get this once before I installed this plugin though a while back, so it might not be related I’d just like to rule it out! * Could you possibly shed some light on what this means from my error log?! * [`Tue May 13 09:31:58 2014] [error] [client 74.208.134.21] File does not exist: * /home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon.ico [Tue May 13 09:31:58 2014] [error] [client 74.208.134.21] File does not exist: /home/linnas01/ i/integralvitality.co.uk/user/htdocs/favicon.ico [Tue May 13 09:32:12 2014] [ error] [client 74.208.134.21] File does not exist: /home/linnas01/i/integralvitality. co.uk/user/htdocs/favicon.ico [Tue May 13 10:41:18 2014] [error] [client 74.208.134.21] File does not exist: /home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon. ico [Tue May 13 10:41:19 2014] [error] [client 74.208.134.21] File does not exist:/ home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon.ico [Tue May 13 10: 45:39 2014] [error] [client 74.208.134.21] Directory index forbidden by Options directive: /home/linnas01/i/integralvitality.co.uk/user/htdocs/ [Tue May 13 10: 45:39 2014] [error] [client 74.208.134.21] File does not exist: /home/linnas01/ i/integralvitality.co.uk/user/htdocs/favicon.ico [Tue May 13 10:45:45 2014] [ error] [client 74.208.134.21] Directory index forbidden by Options directive:/ home/linnas01/i/integralvitality.co.uk/user/htdocs/ [Tue May 13 10:54:25 2014][ warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 10:54:25 2014] [ error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product](http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product)[ Tue May 13 10:54:31 2014] [warn] (103)Software caused connection abort: mod_fcgid: ap_pass_brigade failed in handle_request function [Tue May 13 10:54:32 2014] [ warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 10:54:32 2014] [ error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product](http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product)[ Tue May 13 10:54:43 2014] [warn] mod_fcgid: read data timeout in 60 seconds [ Tue May 13 10:54:43 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product](http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product)[ Tue May 13 10:55:04 2014] [warn] mod_fcgid: read data timeout in 60 seconds [ Tue May 13 10:55:04 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product](http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product)[ Tue May 13 10:55:23 2014] [warn] mod_fcgid: read data timeout in 60 seconds [ Tue May 13 10:55:26 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product](http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product)[ Tue May 13 10:57:03 2014] [warn] (103)Software caused connection abort: mod_fcgid: ap_pass_brigade failed in handle_request function [Tue May 13 10:57:09 2014] [ warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 10:57:09 2014] [ error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product](http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product)[ Tue May 13 10:57:42 2014] [warn] mod_fcgid: read data timeout in 60 seconds [ Tue May 13 10:57:42 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product](http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product)[ Tue May 13 10:57:45 2014] [warn] mod_fcgid: read data timeout in 60 seconds [ Tue May 13 10:57:45 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product](http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product)[ Tue May 13 11:02:55 2014] [warn] mod_fcgid: read data timeout in 60 seconds [ Tue May 13 11:02:55 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/edit-tags.php?taxonomy=product_brand&post_type=product](http://integralvitality.co.uk/dev/wp-admin/edit-tags.php?taxonomy=product_brand&post_type=product)[ Tue May 13 11:03:43 2014] [warn] mod_fcgid: read data timeout in 60 seconds [ Tue May 13 11:03:43 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/edit-tags.php?taxonomy=product_brand&post_type=product](http://integralvitality.co.uk/dev/wp-admin/edit-tags.php?taxonomy=product_brand&post_type=product)[ Tue May 13 11:05:03 2014] [warn] mod_fcgid: read data timeout in 60 seconds [ Tue May 13 11:05:03 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/shop/](http://integralvitality.co.uk/dev/shop/)[ Tue May 13 11:15:45 2014] [warn] mod_fcgid: read data timeout in 60 seconds [ Tue May 13 11:15:45 2014] [error] [client 74.208.134.21] Premature end of script headers: php54-cgi [Tue May 13 11:17:01 2014] [warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 11:17:01 2014] [error] [client 74.208.134.21] Premature end of script headers: php54-cgi [Tue May 13 11:17:03 2014] [warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 11:17:03 2014] [error] [client 74.208.134.21] Premature end of script headers: php54-cgi [Tue May 13 11:17:04 2014] [error][ client 74.208.134.21] File does not exist: /home/linnas01/i/integralvitality. co.uk/user/htdocs/favicon.ico [Tue May 13 11:21:53 2014] [warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 11:21:53 2014] [error] [client 74.208.134.21] Premature end of script headers: php54-cgi [Tue May 13 11:21:53 2014] [error][ client 74.208.134.21] File does not exist: /home/linnas01/i/integralvitality. co.uk/user/htdocs/favicon.ico [Tue May 13 11:22:08 2014] [warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 11:22:08 2014] [error] [client 74.208.134.21] Premature end of script headers: php54-cgi [Tue May 13 11:23:01 2014] [warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 11:23:01 2014] [error][ client 74.208.134.21] Premature end of script headers: php54-cgi [Tue May 13 11:23:55 2014] [warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 11:23:55 2014] [error] [client 74.208.134.21] Premature end of script headers: php54-cgi [Tue May 13 11:23:55 2014] [error] [client 74.208.134.21] File does not exist: /home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon.ico [Tue May 13 11:30:36 2014] [error] [client 213.171.217.184] File does not exist: / home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon.ico [Tue May 13 11: 30:37 2014] [error] [client 213.171.217.184] File does not exist: /home/linnas01/ i/integralvitality.co.uk/user/htdocs/favicon.ico [Tue May 13 12:02:30 2014] [ warn] (103)Software caused connection abort: mod_fcgid: ap_pass_brigade failed in handle_request function [Tue May 13 12:03:07 2014] [warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 12:03:07 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product](http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product)[ Tue May 13 12:23:21 2014] [warn] mod_fcgid: read data timeout in 60 seconds [ Tue May 13 12:23:21 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit](http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit)[ Tue May 13 12:23:40 2014] [warn] mod_fcgid: read data timeout in 60 seconds [ Tue May 13 12:23:40 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit](http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit)[ Tue May 13 12:23:43 2014] [warn] mod_fcgid: read data timeout in 60 seconds [ Tue May 13 12:23:43 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit](http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit)[ Tue May 13 12:23:46 2014] [warn] mod_fcgid: read data timeout in 60 seconds [ Tue May 13 12:23:46 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit](http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit)[ Tue May 13 12:23:56 2014] [warn] mod_fcgid: read data timeout in 60 seconds [ Tue May 13 12:23:56 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit](http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit)[ Tue May 13 12:24:02 2014] [warn] mod_fcgid: read data timeout in 60 seconds [ Tue May 13 12:24:02 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: [http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit](http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit)[ Tue May 13 12:27:05 2014] [warn] mod_fcgid: read data timeout in 60 seconds [ Tue May 13 12:27:05 2014] [warn] (110)Connection timed out: mod_fcgid: ap_pass_brigade failed in handle_request function [Tue May 13 12:30:01 2014] [warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 12:30:01 2014] [error] [client 88.208.252.80] Premature end of script headers: php54-cgi [Tue May 13 12:30:01 2014] [warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 12:30:01 2014] [error][ client 193.111.227.10] Premature end of script headers: php54-cgi [Tue May 13 12:39:43 2014] [warn] mod_fcgid: stderr: PHP Fatal error: Class ‘WC_Payment_Gateway’ not found in /home/linnas01/i/integralvitality.co.uk/user/htdocs/dev/wp-content/ plugins/sagepay-direct-for-woocommerce-payment-gateway/ds-sagepay-direct.php on line 161 [Tue May 13 12:39:51 2014] [warn] mod_fcgid: stderr: PHP Fatal error: Class ‘WC_Payment_Gateway’ not found in /home/linnas01/i/integralvitality.co. uk/user/htdocs/dev/wp-content/plugins/sagepay-direct-for-woocommerce-payment- gateway/ds-sagepay-direct.php on line 161 [Tue May 13 12:40:14 2014] [warn] mod_fcgid: stderr: PHP Fatal error: Class ‘WC_Payment_Gateway’ not found in /home/linnas01/ i/integralvitality.co.uk/user/htdocs/dev/wp-content/plugins/sagepay-direct-for- woocommerce-payment-gateway/ds-sagepay-direct.php on line 161 [Tue May 13 12: 40:32 2014] [warn] mod_fcgid: stderr: PHP Fatal error: Class ‘WC_Payment_Gateway’ not found in /home/linnas01/i/integralvitality.co.uk/user/htdocs/dev/wp-content/ plugins/sagepay-direct-for-woocommerce-payment-gateway/ds-sagepay-direct.php on line 161 [Tue May 13 12:40:35 2014] [warn] mod_fcgid: stderr: PHP Fatal error: Class ‘WC_Payment_Gateway’ not found in /home/linnas01/i/integralvitality.co. uk/user/htdocs/dev/wp-content/plugins/sagepay-direct-for-woocommerce-payment- gateway/ds-sagepay-direct.php on line 161 [Tue May 13 12:40:38 2014] [warn] mod_fcgid: stderr: PHP Fatal error: Class ‘WC_Payment_Gateway’ not found in /home/linnas01/ i/integralvitality.co.uk/user/htdocs/dev/wp-content/plugins/sagepay-direct-for- woocommerce-payment-gateway/ds-sagepay-direct.php on line 161 [Tue May 13 12: 41:53 2014] [warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 12: 41:53 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi [Tue May 13 12:42:06 2014] [warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 12:42:06 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi [Tue May 13 12:43:55 2014] [warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 12:43:55 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi [Tue May 13 12:46:57 2014] [warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 12:46:57 2014] [error][ client 193.111.227.10] Premature end of script headers: php54-cgi [Tue May 13 12:47:23 2014] [warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 12:47:23 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi [Tue May 13 12:47:47 2014] [warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 12:47:47 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi [Tue May 13 12:48:02 2014] [warn] mod_fcgid: read data timeout in 60 seconds [Tue May 13 12:48:02 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi [Tue May 13 12:48:02 2014] [error][ client 193.111.227.10] File does not exist: /home/linnas01/i/integralvitality. co.uk/user/htdocs/favicon.ico` * Once the error happens there is nothing I can do, it seems the database is not recoverable. Tried changing the name of the plugins folder, and each time I try dropping the database tables to import the backup sql file but nothing works. I have to create another database and import the backup which restores the site. I can then purchase products, even click around in woocommmerce in the back end until I try updating a product which does the same all over again! * Thanks in advance * [https://wordpress.org/plugins/sagepay-direct-for-woocommerce-payment-gateway/](https://wordpress.org/plugins/sagepay-direct-for-woocommerce-payment-gateway/) Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [swicks](https://wordpress.org/support/users/swicks/) * (@swicks) * [12 years, 2 months ago](https://wordpress.org/support/topic/500-internal-server-error-308/#post-4910130) * Hi To be honest I’ve never seen this error before, looking on other forums it implies it may be related to memory usage. I found this article which is quite old but has comments more recent. [WordPress PHP CGI vs FCGI](http://return-true.com/2010/05/wordpress-php-cgi-vs-php-fcgi/) If you can it maybe worth trying to run your PHP with CGI instead of FastCGI * Regards * Steve * Thread Starter [Patz](https://wordpress.org/support/users/patz/) * (@patz) * [12 years, 2 months ago](https://wordpress.org/support/topic/500-internal-server-error-308/#post-4910169) * I got a response from the hosting company finally – * ‘The error logs you have provided suggest a time out error which have been caused by the MySQL 9 server database high load issues. The database server causes your website to load slowly and resulted as time out errors on these logs. * We do apologise for this inconvenience and any delay this has caused to you and your business. ‘ * Could this really just be an overloaded database issue? Hopefully that is the case, I just don’t trust them as they were so clueless and unhelpful on the phone… it all seems to be working now, but still a bit slow. * Thanks for the reply * Thread Starter [Patz](https://wordpress.org/support/users/patz/) * (@patz) * [12 years, 1 month ago](https://wordpress.org/support/topic/500-internal-server-error-308/#post-4910380) * Just to confirm that this was to do with a whole string of problems caused by the worst hosting company I have ever experienced, and nothing to do with this plugin….which is excellent! * Thread Starter [Patz](https://wordpress.org/support/users/patz/) * (@patz) * [12 years, 1 month ago](https://wordpress.org/support/topic/500-internal-server-error-308/#post-4910381) * Resolved * [webfacer](https://wordpress.org/support/users/webfacer/) * (@webfacer) * [11 years, 7 months ago](https://wordpress.org/support/topic/500-internal-server-error-308/#post-4910427) * how did you resolve it i have now the same problems… Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘500 internal server error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/sagepay-direct-for-woocommerce-payment- gateway_8284e5.svg) * [WooCommerce SagePay Direct Payment Gateway](https://wordpress.org/plugins/sagepay-direct-for-woocommerce-payment-gateway/) * [Frequently Asked Questions](https://wordpress.org/plugins/sagepay-direct-for-woocommerce-payment-gateway/#faq) * [Support Threads](https://wordpress.org/support/plugin/sagepay-direct-for-woocommerce-payment-gateway/) * [Active Topics](https://wordpress.org/support/plugin/sagepay-direct-for-woocommerce-payment-gateway/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/sagepay-direct-for-woocommerce-payment-gateway/unresolved/) * [Reviews](https://wordpress.org/support/plugin/sagepay-direct-for-woocommerce-payment-gateway/reviews/) ## Tags * [500 error](https://wordpress.org/support/topic-tag/500-error/) * 5 replies * 3 participants * Last reply from: [webfacer](https://wordpress.org/support/users/webfacer/) * Last activity: [11 years, 7 months ago](https://wordpress.org/support/topic/500-internal-server-error-308/#post-4910427) * Status: resolved