500 Internal Server Error

  • libbye

    (@libbye)


    10 years, 4 months ago

    I’m receiving the message below when trying to log in to my site. Since I can’t login I’m not sure how to troubleshoot this problem. Help?

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@lemonythyme.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

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  • Moderator t-p

    (@t-p)

    10 years, 4 months ago

    Error 500 ISE is very generic and can be caused by various problems including server errors. Here are some thing you can try to solve it:
    – Your first step should be checking your site’s error logs for a more specific error message. If you need help locating them, ask your hosting provider to help you with that.
    – check with your host if the domain name is configured properly to point to public_html folder
    – It may indicate .htaccess issue. Regenerate .htaccess, and be sure the encoding in your text editor is Unicode No BOM
    – It may also indicate a problem with the configuration on the server. Usually your hosting company tech support can help.
    – it could be problem with the plugins, try resetting the plugins folder by FTP or phpMyAdmin.
    – it could be a problem with the theme. Momentarily, try switching to the default WordPress theme via FTP or whatever file management application your host provides by renaming your current theme to rule out any theme specific issue.
    – If the above troubleshooting steps fail to resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!

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